Become Our Next Service Agent!
Job ID: 6055 Are you our next service star who wants to make a difference for our customers and deliver excellent service? We're looking for more fantastic colleagues who want to help our customers with everyday banking matters and digital solutions. About Our Team Get to know the Customer Service team, which is characterized by a strong winning culture with a focus on results, satisfied customers, and high quality. We have fun together, collaborate, and are committed to supporting one another. With us, you're part of an inspiring team with great opportunities to develop and contribute to something bigger. What You'll Do As a Service Agent, you'll work with: Meeting our customers via phone and creating positive customer experiences Guiding our customers to find solutions to their banking matters Combating digital exclusion and helping our customers feel comfortable with our digital services Handling everything from simple questions to more complex customer issues Who You Are Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and make decisions – and we believe you share them. We think you, as an applicant: Are a service star who wins customer trust and loyalty Are social and communicative Enjoy working both independently and in close collaboration with colleagues Can put yourself in the customer's situation, adapt your approach, and connect customer needs with our services and products Are driven to work toward set goals at a fast pace Use good judgment to make well-founded decisions that follow Nordea's guidelines and regulations Your Background and Skills Include: Completed and approved upper secondary education Good knowledge of Swedish and English, spoken and written It Would Be Valuable If You Also: Have relevant and current work experience in customer-facing service roles, preferably in banking/finance/insurance Have education in economics Work Conditions We offer two different employment options: Hourly employment for 1 year with the possibility of extension where you're expected to work approximately 30 hours per week. Suitable for those who recently completed their studies or are early in your career. We offer a start date of November 9, 2026 Permanent full-time employment with a 12-month probation period, which is Nordea standard. Full-time means 38.5 hours per week. Suitable for those with some work experience, preferably in service or customer relations. We offer a start date of November 16, 2026 You'll be scheduled on a rotating schedule with varying hours, where the majority of shifts are between 7:45 AM–6:15 PM on weekdays, but evening and weekend shifts may also occur. What We Offer People come here when they want to go somewhere. For some, it's taking their career to the next level. For others, it's breaking new ground in their area of expertise – in other words, you're always moving forward with us. As a new employee, you'll receive the training you need to deliver excellent service to our customers. During your first year, we'll continuously train you in new types of cases with increasing complexity and responsibilities. You'll be part of a team with an engaged leader who continuously works on developing you and your colleagues. Team spirit, wellbeing, and collaboration characterize our workplace. If this sounds like you, don't hesitate to get in touch! Next Steps Submit your application by 26/09/2026. For more information, feel free to contact Josefin Nylén via [email protected]. Please note that we do not accept applications via email. The recruitment process consists of the following steps: CV screening Tests via AON Phone interview with recruiter Interview with hiring manager Reference checks and background screening We are an international company, so the phone interview may be conducted in English. We recruit continuously, so don't delay with your application! We enable dreams and aspirations for a greater good. We build relationships. We add a personal touch to everything we do – when we advise our customers, collaborate with colleagues, or meet candidates applying for positions with us. We learn and develop. We're proud to be experts and think ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We have a growth mindset in our work that allows us to focus on a broader perspective in our daily challenges. We lead change. We take responsibility and are aware of the consequences of our decisions, both for our customers and for our local and global society. Given our responsibility to current and future generations, we've made sustainability an integral part of our business strategy. We are Nordea. We have a 200-year history of supporting and strengthening the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordic countries, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and advance. For union information, contact the Finance Union at [email protected] or SACO at [email protected].
Business Support - Telia Sundsvall
Do you believe in delivering top-notch service? We're looking for someone who is service-oriented, driven by working toward set goals, and wants to help business customers find the best solutions for them. Here you'll get internal training, development opportunities, a great atmosphere with equally ambitious colleagues, and most importantly, work with relationship building and problem-solving with the customer in focus! About the Position This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant for Telia. There are opportunities for extension of the assignment. The assignment period is a mutual trial period where you as a consultant have the same security as a regular employee. If you're new to the job market, consulting assignments are a great way to test different roles, build your network, and develop a competitive CV. 🎥 Learn more about working at Telia: www.bravura.se/karriar/telia About the Company Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees across seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society. Digitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future. Welcome to Telia, better networks, better experiences! 💼 Responsibilities In this role, you'll be the first point of contact for Telia's business customers. You'll handle incoming calls and emails regarding technical support and help customers with everything from mobile and fixed-line services to switchboard solutions and larger enterprise solutions. Questions vary, and you work solution-oriented to create a positive customer experience. An important part of the role is seeing the bigger picture of the customer's needs. Through ongoing conversations, you identify development opportunities and ensure customers have the services and solutions that best support their business. You therefore actively work with upselling and advisory services, with the goal of creating long-term value for the customer while contributing to Telia's business. The role involves significant personal responsibility where you follow up and own your cases from start to finish. After completing training, work is divided roughly equally between phone contact and case management. You collaborate closely with colleagues and specialist functions to ensure customers receive the right help and the best possible solution. Your tasks include: Answer incoming calls and emails from business customers and manage and follow up on technical support cases Take ownership of customer cases and ensure a high service level by finding solutions based on customer needs Work advisorily with upselling of Telia's services and solutions and collaborate with colleagues and specialists to create the best possible customer experience Working hours: Monday - Friday, varying shifts between 08:00-18:00 🎯 What We're Looking For: Completed upper secondary education Service industry experience You speak and write Swedish fluently and have good English skills Experience from the telecom industry and/or working with business customers is a plus We believe you thrive best in a role where you get to help people, build relationships, and make a difference for the customer. To succeed at Telia, your attitude is more important than knowing everything from day one. You are service-oriented, curious, and want to develop together with the team. You enjoy collaborating with others and bring energy and engagement to the group. The team is characterized by an open and family-like culture where people support each other, share knowledge, and always strive to give customers the best possible help. Therefore, we believe you are social, unpretentious, and thrive in an environment where both colleagues and customers are in focus. At the same time, you take responsibility for your tasks, dare to take your own initiative, and are adaptable to new situations. You want to do a good job, care about results, and are driven by finding the right solution for each customer. 📍 Location & Details Start: October 5 | Location: Sundsvall | Salary: According to agreement In this recruitment process, we conduct criminal record checks and credit checks. We conduct continuous selection – so submit your application right away! We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when we have enough applicants. If you become a candidate for the position, we will contact you for an initial phone interview. Whether you advance in the process or not, you will receive feedback on your application. Have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we conduct continuous selection. We look forward to your application! #Nextgen
Jobs in Sundsvall
194 Stellenangebote im Angebot, Medianpreis 5 316 €, 131 % über dem landesweiten Median, 52 neu in den letzten 7 Tagen, am häufigsten Västernorrlands län (176), Jämtlands län (8), Västerbottens län (5), aktualisiert vor 54 Minuten.
Häufige Fragen
- Wie hoch sind die Gehälter für Jobs in Sundsvall?
- Die angebotenen Gehälter reichen von 161 SEK bis 60 000 SEK.
- Welche Berufe werden in Sundsvall gesucht?
- Die häufigsten Berufe sind Personlig assistent (14), Sjuksköterska, grundutbildad (12), Utesäljare (7), Byggledare (6).
- Wie oft werden die Stellenangebote aktualisiert?
- Wir lesen öffentliche Quellen und Arbeitgeber-Feeds mehrmals täglich ein — in den letzten 7 Tagen kamen 52 Stellen dazu.
- Wo gibt es Jobs in der Nähe von Sundsvall?
- Die nächsten Städte mit offenen Stellen: TIMRÅ (75), SUNDSBRUK (13), SÖRÅKER (10).
Stellenangebote in Sundsvall aus mehreren Quellen an einem Ort. Ideal für die Jobsuche mit KI-Assistenten.