Become Our Next Service Agent!

Nordea Bank Abp, filial i Sverige · Vollzeit

Sjögatan 13, SUNDSVALL, Schweden

Job ID: 6055 Are you our next service star who wants to make a difference for our customers and deliver excellent service? We're looking for more fantastic colleagues who want to help our customers with everyday banking matters and digital solutions. About Our Team Get to know the Customer Service team, which is characterized by a strong winning culture with a focus on results, satisfied customers, and high quality. We have fun together, collaborate, and are committed to supporting one another. With us, you're part of an inspiring team with great opportunities to develop and contribute to something bigger. What You'll Do As a Service Agent, you'll work with: Meeting our customers via phone and creating positive customer experiences Guiding our customers to find solutions to their banking matters Combating digital exclusion and helping our customers feel comfortable with our digital services Handling everything from simple questions to more complex customer issues Who You Are Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and make decisions – and we believe you share them. We think you, as an applicant: Are a service star who wins customer trust and loyalty Are social and communicative Enjoy working both independently and in close collaboration with colleagues Can put yourself in the customer's situation, adapt your approach, and connect customer needs with our services and products Are driven to work toward set goals at a fast pace Use good judgment to make well-founded decisions that follow Nordea's guidelines and regulations Your Background and Skills Include: Completed and approved upper secondary education Good knowledge of Swedish and English, spoken and written It Would Be Valuable If You Also: Have relevant and current work experience in customer-facing service roles, preferably in banking/finance/insurance Have education in economics Work Conditions We offer two different employment options: Hourly employment for 1 year with the possibility of extension where you're expected to work approximately 30 hours per week. Suitable for those who recently completed their studies or are early in your career. We offer a start date of November 9, 2026 Permanent full-time employment with a 12-month probation period, which is Nordea standard. Full-time means 38.5 hours per week. Suitable for those with some work experience, preferably in service or customer relations. We offer a start date of November 16, 2026 You'll be scheduled on a rotating schedule with varying hours, where the majority of shifts are between 7:45 AM–6:15 PM on weekdays, but evening and weekend shifts may also occur. What We Offer People come here when they want to go somewhere. For some, it's taking their career to the next level. For others, it's breaking new ground in their area of expertise – in other words, you're always moving forward with us. As a new employee, you'll receive the training you need to deliver excellent service to our customers. During your first year, we'll continuously train you in new types of cases with increasing complexity and responsibilities. You'll be part of a team with an engaged leader who continuously works on developing you and your colleagues. Team spirit, wellbeing, and collaboration characterize our workplace. If this sounds like you, don't hesitate to get in touch! Next Steps Submit your application by 26/09/2026. For more information, feel free to contact Josefin Nylén via [email protected]. Please note that we do not accept applications via email. The recruitment process consists of the following steps: CV screening Tests via AON Phone interview with recruiter Interview with hiring manager Reference checks and background screening We are an international company, so the phone interview may be conducted in English. We recruit continuously, so don't delay with your application! We enable dreams and aspirations for a greater good. We build relationships. We add a personal touch to everything we do – when we advise our customers, collaborate with colleagues, or meet candidates applying for positions with us. We learn and develop. We're proud to be experts and think ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We have a growth mindset in our work that allows us to focus on a broader perspective in our daily challenges. We lead change. We take responsibility and are aware of the consequences of our decisions, both for our customers and for our local and global society. Given our responsibility to current and future generations, we've made sustainability an integral part of our business strategy. We are Nordea. We have a 200-year history of supporting and strengthening the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordic countries, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and advance. For union information, contact the Finance Union at [email protected] or SACO at [email protected].