Business Support - Telia Sundsvall

Bravura Sverige AB · Vollzeit

Rådhusgatan 35, Sundsvall, Schweden

Do you believe in delivering top-notch service? We're looking for someone who is service-oriented, driven by working toward set goals, and wants to help business customers find the best solutions for them. Here you'll get internal training, development opportunities, a great atmosphere with equally ambitious colleagues, and most importantly, work with relationship building and problem-solving with the customer in focus! About the Position This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant for Telia. There are opportunities for extension of the assignment. The assignment period is a mutual trial period where you as a consultant have the same security as a regular employee. If you're new to the job market, consulting assignments are a great way to test different roles, build your network, and develop a competitive CV. 🎥 Learn more about working at Telia: www.bravura.se/karriar/telia About the Company Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees across seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society. Digitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future. Welcome to Telia, better networks, better experiences! 💼 Responsibilities In this role, you'll be the first point of contact for Telia's business customers. You'll handle incoming calls and emails regarding technical support and help customers with everything from mobile and fixed-line services to switchboard solutions and larger enterprise solutions. Questions vary, and you work solution-oriented to create a positive customer experience. An important part of the role is seeing the bigger picture of the customer's needs. Through ongoing conversations, you identify development opportunities and ensure customers have the services and solutions that best support their business. You therefore actively work with upselling and advisory services, with the goal of creating long-term value for the customer while contributing to Telia's business. The role involves significant personal responsibility where you follow up and own your cases from start to finish. After completing training, work is divided roughly equally between phone contact and case management. You collaborate closely with colleagues and specialist functions to ensure customers receive the right help and the best possible solution. Your tasks include: Answer incoming calls and emails from business customers and manage and follow up on technical support cases Take ownership of customer cases and ensure a high service level by finding solutions based on customer needs Work advisorily with upselling of Telia's services and solutions and collaborate with colleagues and specialists to create the best possible customer experience Working hours: Monday - Friday, varying shifts between 08:00-18:00 🎯 What We're Looking For: Completed upper secondary education Service industry experience You speak and write Swedish fluently and have good English skills Experience from the telecom industry and/or working with business customers is a plus We believe you thrive best in a role where you get to help people, build relationships, and make a difference for the customer. To succeed at Telia, your attitude is more important than knowing everything from day one. You are service-oriented, curious, and want to develop together with the team. You enjoy collaborating with others and bring energy and engagement to the group. The team is characterized by an open and family-like culture where people support each other, share knowledge, and always strive to give customers the best possible help. Therefore, we believe you are social, unpretentious, and thrive in an environment where both colleagues and customers are in focus. At the same time, you take responsibility for your tasks, dare to take your own initiative, and are adaptable to new situations. You want to do a good job, care about results, and are driven by finding the right solution for each customer. 📍 Location & Details Start: October 5 | Location: Sundsvall | Salary: According to agreement In this recruitment process, we conduct criminal record checks and credit checks. We conduct continuous selection – so submit your application right away! We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when we have enough applicants. If you become a candidate for the position, we will contact you for an initial phone interview. Whether you advance in the process or not, you will receive feedback on your application. Have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we conduct continuous selection. We look forward to your application! #Nextgen