Temporary Customer Service Representative 50% Do you want to contribute to an inclusive society where everyone's right to participation is enabled? Are you also driven by providing excellent service and valuing the customer experience? Then we believe you will thrive as a Customer Service Representative with us! At Samtrans, you are offered meaningful work in an organization that values respect, care, and personal responsibility.
About the job
As a customer service representative at Samtrans, you will be part of a large team passionate about service. Together with your 40 colleagues, you are the face of the organization to the outside and are responsible for the first and most important contact with our customers. You will work answering incoming calls and emails regarding travel bookings and handling complaints from our customers. In your role as a customer service representative, you will have the opportunity to contribute to the development of our customer service. Within customer service, we work toward set goals together with individually tailored coaching to support each person in their work.
We are now looking for you to work part-time at 50% with varying working hours between 06:30-19:00, including weekends.
This position is a six-month temporary role starting in September. There is a good chance of extension.
Your profile
We are looking for someone who is service-oriented and has an interest in making people's daily lives easier. You have completed upper secondary education, good computer skills, and the ability to work in multiple systems simultaneously. To thrive in the role, good collaboration skills and a professional and trustworthy manner are important. You are motivated by taking personal responsibility and working with a results focus. Finally, we believe you are stable and can handle periodically high-paced work. Previous experience in customer service or administration is desirable but not required.
What we offer you
At Samtrans, you are offered meaningful work in an organization that values respect, care, and personal responsibility. It is important to us to be an inclusive employer, and we see diversity as a strength. At our office in Västra skogen, Solna, you will meet great commitment and entrepreneurship. Here decisions are made quickly, and there is plenty of room for you if you want to bring ideas and initiatives. For us, it is important to have fun at work and we love celebrating our successes!
In addition to the opportunity to work on a meaningful assignment, we offer our employees a secure employment with collective agreement, insurance, and occupational pension, as well as wellness allowances and employee discounts via benefits portal.
We actively work with internal development opportunities where many employees start in customer service and then move on to other positions in the organization.
About Samtrans
Samtrans is part of Nobina Care, which is part of the Nobina Group, the Nordic region's largest public transport company. Each year, Samtrans performs approximately 1.7 million passenger journeys, primarily on behalf of municipalities and regions. Through the brands Gothenburg Bus, Telepass, and Samtrans, Nobina Care is represented in Stockholm, Western Gothia, and Scania, among others. Nobina Care has a strong role in society by being there for people who, in various ways, do not have the opportunity to travel with public transport. In this way, Samtrans and Nobina Care contribute every day to an inclusive society where more people are given the opportunity to participate in society on equal terms.
Want to know more?
If you have questions about the position, you are welcome to contact team leader Madeleine Yudego. Due to GDPR, we do not accept applications via email, only through our recruitment system.
We look forward to your application!
Vanlig anställning
Huvudsta