Temporary Service Center Representative
Within the IT and Communications Service Department, there is a Service Center, IT, and Service Desk. The Service Center is the first point of contact for citizens in Kumla. A simple entry point, with fast service and efficient handling. The Service Center is the hub of the municipality's communication with residents, visitors, and business owners. Kumla is a modern municipality that, in its interactions with citizens, simplifies everyday life by thinking digital first. Do you enjoy providing service both over the phone and in meetings with our citizens? If so, this might be the position for you? 1 position(s). DUTIES We are looking for someone who wants to work in a workplace with varied tasks in a fast-paced environment alongside positive and professional colleagues. We are located in modern facilities with new technology in the city hall in the center of Kumla. As a Customer Service Handler, you will work within the municipality's Service Center. Your main responsibilities are to provide guidance via phone and reception. A large part of the work consists of phone contact but also personal service at our reception. The Service Center operates on behalf of our administrations and companies to provide service to our residents, visitors, and business owners. QUALIFICATIONS We are looking for someone who is outgoing and values providing good service. Work at the Service Center requires that you remain calm and confident even in stressful situations. You are a responsible person who works methodically according to our procedures to provide citizens and employees with correct information. To succeed in the role, you must be solution-focused and able to collaborate with colleagues to help our citizens with questions and matters. We are looking for someone who has an interest in advancing the municipality's digital work and who is comfortable working in various systems. We are looking for someone who has: • Completed upper secondary education. • At least 1 year of experience working as a service handler or other work that the employer considers equivalent, such as customer service or technical support. • Experience working in Office 365, telephone systems, and case management systems. • You express yourself well in both speech and writing in Swedish and English. It is desirable if you have experience in municipal operations. We place great emphasis on personal suitability. Interviews may be conducted on a rolling basis, so please apply today! Employment type: Temporary employment. Duration: Start date according to agreement. Working hours: Daytime. You apply for the position via the Public Jobs electronic application form. The filling of the position will be based on the information you provide, and it is therefore of utmost importance that you are thorough when completing your application. In your application, you must state your citizenship. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must also be able to provide proof that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only take place after verification of a work permit, as required by the Aliens Ordinance. Do you have protected personal data? Contact the HR department directly at telephone 019-588 000 and we will help you with a secure application. Before employment, you must present a valid identity document and, if the position requires it, a valid extract from the criminal record register. We decline contact from advertisers and staffing and recruitment companies. Kumla Municipality is a growing municipality located centrally in Örebro County with just over 22,600 residents. The municipality is home to successful businesses, a rich cultural and recreational offering, good municipal services, and excellent communications. Kumla's Vision 2040 means Kumla is a safe, family-friendly place where people feel a sense of belonging and connection. The flourishing and green small town has housing, but also the jobs, services, and amenities needed for a complete everyday life.
NG Nordic Sweden seeks Customer Solutions Specialist
At NG Nordic, no two customer inquiries are alike. Needs are often complex, and solutions emerge through collaboration between different areas of expertise within the organization. As a Customer Solutions Specialist, the role is not about being a waste expert, but about understanding the customer's challenges, asking the right questions, and bringing together the right expertise to find the best solution based on the customer's needs. We spoke with Eleonore Gibson, Manager Customer Service, and Jenny, who works as a Customer Solutions Specialist today, to learn more about the role, daily work, and the team at NG Nordic. What quickly becomes clear is that the role encompasses much more than daily customer contact. As a Customer Solutions Specialist, you are responsible for a number of customers and become their natural point of contact in their day-to-day operations. You follow the customer's case through the entire process, from the initial inquiry and booking to treatment, reporting, and documentation for invoicing. Along the way, you collaborate with various departments at NG Nordic to ensure the customer receives the right solution. – This is a role with considerably more depth than you might initially think. You need to understand the customer's needs, ask the right follow-up questions, and find a solution that works all the way through. Since we work with waste, and also hazardous waste, there's also a significant safety perspective in everything we do. This makes the role both complex and highly varied, says Eleonore. Problem-solving with the customer in focus Waste is not a standardized product. Content, quantity, and conditions vary, and sometimes detective work is required to find the right path forward. At the same time, the role is about relationships. Through good relationship-building with your customers, you can proactively follow their needs and identify opportunities to improve the solutions they already use. You participate in customer meetings, prepare statistics and reports, and have the opportunity to visit customers or invite them to NG Nordic's facilities. – What's fun is that new questions constantly come up. You can never know everything, but you learn where to look and who to ask. It becomes a lot of problem-solving while you build relationships with customers. The role really becomes what you make of it, says Jenny. A team that solves things together Although you manage your own customer matters, you never stand alone. The team works closely together, shares knowledge, and helps each other when a question requires multiple perspectives. There is a wide range of experience and backgrounds here, which also means there's always someone to ask. It's a culture where humility is important. No one is expected to have all the answers, but you need to be prepared to tackle the question, pull the right threads, and ensure it gets solved. For the right person, there are great opportunities to build knowledge about both waste, treatment solutions, and a complex industry along the way. – What I think characterizes the team is that you quickly become included. The door is open and there are no silly questions. We have a lot to do and periodically a high pace, but we help each other and learn from one another. If you have the right drive, enjoy solving problems, and really want to provide good customer service, there are all the opportunities to develop here, concludes Eleonore. Are you drawn to a role where customer relationships meet complex problem-solving and there's always more to learn? Don't hesitate to apply! Examples of responsibilities Order handling and booking of waste deliveries Assist customers with waste declaration, dangerous goods, packaging and labeling prior to delivery Advice and development of effective solutions for customers' waste and materials, often in collaboration with internal and/or external partners Register declared waste and work continuously in business systems Customer invoicing, supplier invoices, and discrepancies Prepare statistics and reports for customers Proactively identify additional service and solution needs among customers Are you the person we're looking for? Here, your personality and attitude are at least as important as which industry you come from. You don't need to have worked with waste before. However, we see that you have experience with administrative work and are comfortable working in business systems and digital environments. If you have knowledge of waste, environmental issues, dangerous goods, or similar, that's a plus. The role also requires good proficiency in Swedish and English. As a person, you are service-oriented, thorough, and solution-focused. You enjoy taking responsibility for an issue and driving it all the way to completion, even when the answer isn't immediately obvious. The role suits you if you thrive with multiple contact points, can prioritize when the pace increases, and are not afraid to ask for help or involve others when needed. Above all, you have a genuine customer focus and enjoy the combination of relationships, administration, and problem-solving. Information and application Don't hesitate to submit your application, or contact the responsible recruitment consultant who can tell you more about the role and context. All applications are treated confidentially. Selection is ongoing and the position may be filled before the final application deadline. In this recruitment, the client has chosen to work with AxÖ Consulting. For questions about the recruitment process, please contact the responsible recruitment consultant, Jenny Berg: [email protected], 0720-74 19 99 About NG Nordic We are a leading Nordic provider of circular solutions and environmental services that address the acute challenges of climate change and resource scarcity. By transforming waste into valuable resources and removing hazardous substances from the cycle, we prevent emissions and protect natural ecosystems. Through reuse, collection, recycling, and waste management, we increase the availability of circular raw materials and help reduce carbon emissions in society. Our dedicated team of experts works with a focus on safety and quality. By bringing together the best talent in the industry – from drivers and operators to engineers and leaders – we build a business with global impact. We have 3,400 employees and 90 facilities in Norway, Sweden, Finland, and Denmark that handle 4.4 million tons of waste annually. Open to everyone We focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.
Jobs in Kumla
35 Stellenangebote im Angebot, 13 neu in den letzten 7 Tagen, am häufigsten Örebro län (35), aktualisiert vor 34 Minuten.
Häufige Fragen
- Welche Berufe werden in Kumla gesucht?
- Die häufigsten Berufe sind Lärare i grundskolan, årskurs 7-9 (3), Stödassistent (3), Djurvårdare (2), Kundtjänstmedarbetare (2).
- Wie oft werden die Stellenangebote aktualisiert?
- Wir lesen öffentliche Quellen und Arbeitgeber-Feeds mehrmals täglich ein — in den letzten 7 Tagen kamen 13 Stellen dazu.
- Wo gibt es Jobs in der Nähe von Kumla?
- Die nächsten Städte mit offenen Stellen: HALLSBERG (83), FJUGESTA (47), ASKERSUND (40).
Stellenangebote in Kumla aus mehreren Quellen an einem Ort. Ideal für die Jobsuche mit KI-Assistenten.