Support Manager
Do you want to be part of developing the future of IT support in Eskilstuna kommun? We are now seeking a Support Manager for our IT operations. This is a new role created to strengthen quality, improve coordination, and develop our internal working methods. You will have a key role in ensuring that our services maintain high quality and that the support organization has the right conditions to meet the business needs. You will work closely with the unit manager, service manager, and other roles within our ITIL and PM3 processes. Together, you will contribute to creating a stable, secure, and business-focused IT environment that makes a difference for the municipality's operations. With us, you will have the opportunity to combine operational leadership with development work in an organization where collaboration, quality, and continuous improvement are in focus. 1 position(s). WORK TASKS As Support Manager, you are an important link between the unit manager, the support organization, and other IT and municipal functions. You have no personnel responsibility but function as operational support and a natural leader in day-to-day work. You are responsible for planning, prioritizing, and following up on support operations so that resources are used optimally and service maintains high quality. Together with the unit manager, you work with resource planning, scheduling, and development of working methods within the support organization. You coach and support first- and second-line support staff, lead daily forums and coordination meetings, and also coordinate work during major incidents and disruptions. The role involves significant responsibility for creating structure, clarity, and good communication. Work is primarily conducted on-site in Eskilstuna. Physical presence is important to support operations and create good collaboration within the team. QUALIFICATIONS We are now looking for someone with at least two years of experience from a support function and who thrives in a role where you can combine technology, coordination, and leadership. You have solid experience in technical troubleshooting within IT and also possess knowledge and experience working with ISO 27001. Fundamentally, you have good knowledge of ITIL processes, and if you also have post-secondary education in IT and experience working with statistics, that will be considered a merit. We would like to see that you have some form of leadership experience. Perhaps you currently work as a team leader, supervisor, support manager, or senior support technician with experience coaching colleagues and coordinating daily work. To succeed in the role, you need to be well-organized, communicative, and have good ability to prioritize. You are confident in making decisions, even when circumstances change quickly. At the same time, you have a coaching approach and build trusting relationships with both colleagues and the business. We particularly value that you have an analytical and solution-oriented working method, can see the bigger picture, and have the ability to get people to work toward common goals. Welcome with your application You will become part of an engaged team where collaboration, quality, and business value are central parts of the assignment. We look forward to your application! Employment form: Permanent employment. Duration: Permanent. Welcome to Eskilstuna kommun - one of Sweden's most sustainable municipalities. We want to gather courageous managers and courageous employees. Together with competent and engaged colleagues and managers, you are part of developing Eskilstuna through good sustainable interactions in whatever role you have. You drive change and every day you make a difference for people. We welcome employees with different backgrounds and work hard to ensure our workplaces are accessible to all. If you have protected identity, you apply by submitting your application in writing marked Rekryteringsenheten or leave it at our reception at Alva Myrdals gata 3D. For information on relevant provisions in applicable collective agreements, please see: General Provisions (AB) - SKR https://skr.se/kollektivavtal/allmannabestammelserab.655.html Main Agreement (HÖK) - SKR https://skr.se/kollektivavtal/huvudoverenskommelsehok.8204.html
IT Support Technician for Customer in Eskilstuna
We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. As a candidate, we are a reliable partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the individual at the center. For our customers, we are a dependable provider that can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Göteborg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their signed collective agreements with Unionen. Do you want to work in a role where you help users with IT-related questions daily and make a real difference in their work environment? We are now looking for a service-oriented IT support technician who thrives in a communicative role with a fast pace, varied tasks, and many points of contact. As a consultant at Eccera, you receive a secure employment position and gain valuable work experience through assignments with our customers. Your consulting manager will support your development as you continuously build new experience and knowledge. An excellent opportunity to advance your career. Your responsibilities In your role as IT support technician, you are responsible for providing support and guidance to business users within IT, telephony, and business-related systems. You are often the first point of contact for inquiries, error reports, and orders, making you an important part of the user experience. Your responsibilities include: Handling incoming support tickets via phone and ticketing systems Troubleshooting and user support within IT environments, telephony, and business systems Permissions administration and account management in Active Directory Managing orders, requests, and service tickets Remote support and guidance to users Documentation and tracking of tickets Collaboration with colleagues in the service desk and other support functions Work is primarily performed on-site in Eskilstuna. Working hours are scheduled on weekdays between 07:00-17:00. Your profile To thrive in this role, you are someone who is motivated by helping others and has a natural sense of service. You easily build trust over the phone, communicate clearly, and are skilled at adapting your approach to meet user needs. You work in a structured manner and take responsibility for your tickets from start to finish. At the same time, you are curious, solution-oriented, and enjoy working closely with both colleagues and users. We would like to see that you are: Service-oriented and responsible Independent in your work approach Communicative and pedagogical Analytical and thorough Social and collaboration-oriented Solution-oriented and proactive Flexible and unpretentious Requirements At least 1 year of experience in service desk, IT support, or similar role Strong knowledge of Active Directory and Entra ID Experience with Windows/Microsoft 365 Experience working with ticketing systems Experience with remote support/remote access tools Very strong experience communicating and providing support via phone Excellent Swedish skills, both verbal and written Meritorious Experience supporting larger organizations or complex IT environments IT education IT certification What we offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing themselves. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications. During your development, we will match your skills with the right assignments as you advance.
Support Technician
We are now looking for a support technician for a major client. In this role, you will help users throughout the organization with various types of IT-related questions and issues. The cases can include, for example, error reports, orders, user support, requests, feature requests, and user permission management. You work in a support function where customer contact and problem-solving are central. Contact with users occurs largely via phone, and cases can range from simple user support to more complex troubleshooting. You enjoy solving problems, researching information, and most importantly, communicating clearly and professionally with both users and colleagues. All cases are documented and managed in the organization's case management system. Working hours are currently Monday–Friday, distributed across two shifts: 07.00–16.00 and 08.00–17.00. Working hours may change based on business needs. You collaborate with other team members within the support function and with various IT departments and operations at the client organization. Job Responsibilities As a support technician, you will work with: Helping users with questions, problems, and troubleshooting via phone, remote support, and on-site visits. Troubleshooting and providing support for computers, printers, and other IT equipment. Installing and uninstalling applications on new and existing IT workstations. Documenting and registering user cases in the case management system according to applicable service levels. Collaborating with other support team members and IT functions. Contributing to high customer satisfaction through professional and solution-oriented support. Position Details The position is located at the client's office in Eskilstuna. Travel within the organization's operational area may occur, which is why a B driver's license is a requirement. Qualifications and Technical Competence We are looking for someone with 1-3 years of experience in IT support. We would like to see that you have experience with or knowledge of: Active Directory Microsoft Windows 10 Microsoft Windows 11 Azure AD Microsoft 365 Microsoft Teams Case management systems Remote control/remote support B driver's license Personal Qualities We are looking for someone who is: Self-driven Communicative Analytical Social and service-oriented Solution-oriented Driven Flexible Professional in your approach Great emphasis is placed on you being service-oriented, professional, and having a structured work approach. Your Application Interviews are conducted on a rolling basis, so please send your application as soon as possible. For questions, contact [email protected] What We Offer We offer you an employer that constantly develops to be an attractive employer for you. Where we put the employee in focus and create opportunities for development. For us, this means among other things secure employment, collective agreement (TechSverige), fixed monthly salary, development opportunities, certification opportunities, wellness allowance, pension, insurance, etc. Community is an important part, which is why we organize team outings, summer and Christmas parties. A workplace where your opinions matter and where we look forward to hearing how we can be a good employer going forward. Your New Employer Thalamus has existed for 20 years and is a consulting and recruitment company within IT & Technology. Within IT infrastructure, we have consulting services, as well as an internal service desk and IT innovation team. We are a family-oriented company located in Alvik strand and our main focus is on consulting services in Stockholm County. Our core values are quick and pleasant, and you will notice that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a cheerful, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you want to become one of us!
Jobs in eskilstuna
190 Stellenangebote im Angebot, Medianpreis 3 546 €, 54 % über dem landesweiten Median, 66 neu in den letzten 7 Tagen, am häufigsten Södermanlands län (183), Stockholms län (3), Västmanlands län (3), aktualisiert vor 20 Minuten.
Häufige Fragen
- Wie hoch sind die Gehälter für Jobs in eskilstuna?
- Die angebotenen Gehälter reichen von 155 SEK bis 40 000 SEK.
- Welche Berufe werden in eskilstuna gesucht?
- Die häufigsten Berufe sind Distributionsförare (8), Städare/Lokalvårdare (6), Träarbetare/Snickare (5), Lärare i grundskolan, årskurs 7-9 (4).
- Wie oft werden die Stellenangebote aktualisiert?
- Wir lesen öffentliche Quellen und Arbeitgeber-Feeds mehrmals täglich ein — in den letzten 7 Tagen kamen 66 Stellen dazu.
- Wo gibt es Jobs in der Nähe von eskilstuna?
- Die nächsten Städte mit offenen Stellen: KVICKSUND (14), VÄSTERÅS (1735), KUNGSÖR (41).
Stellenangebote in eskilstuna aus mehreren Quellen an einem Ort. Ideal für die Jobsuche mit KI-Assistenten.