23 nabídek práce — město Arboga

Support Operator for IT Support Department

We are now looking for you to support our Service Desk around the clock. Are you technically interested, a skilled problem solver, and able to work unconventional working hours? Then we are looking for you in our IT Support Department. Work Duties Your task with us is to handle incoming tickets together with your colleagues, primarily via phone, and help our users solve their IT-related problems so they can continue to perform their military profession with the IT support systems required. Many tickets you resolve directly in the conversation with the user; tickets that require deeper troubleshooting or other services you escalate to the appropriate recipient. It is therefore of great importance that you are skilled at documenting and registering tickets correctly. Qualifications Completed upper secondary education Class B driver's license Swedish citizenship Interest in IT Meritorious Experience from similar work previously is meritorious, but not required. Previous experience working unconventional working hours. Your employment will begin with an introductory training. Working Hours and Scope Regular working hours are daytime between 07:00 and 16:00 and may be combined with working hours during nights and weekends. Working hours according to an established schedule with reservation for changes. Employment begins with a six-month probationary period. Start Date Fall 2026 The Department The IT Support Department handles error reports, IT orders, and provides support to the Swedish Armed Forces users in Sweden and abroad. It is an exciting workplace in the center of events, and as an employee in the department you are part of an important societal mission where you make a real difference. We are a department that continuously enhances our staff's competence through further training. Fitness is a natural part of our everyday life and you get to train 3 hours per week during work time with access to a gym, swimming pool, and other training facilities. We work to create a work environment and culture that provides high satisfaction for all employees. We believe that you can accomplish amazing things together when you feel good and are well at your workplace. In the IT Support Department, you will meet friendly and committed colleagues where our values work is guided by the principles of Openness, Results, and Responsibility. Applications for this position will only be received via the Swedish Armed Forces website. For Information About the Position Tel. 010-82 40 400 (switchboard) Section Chief Oskar Husa, [email protected] and Therese Westin, [email protected] Applications for this position will only be received via the Swedish Armed Forces website. Information About the Swedish Armed Forces and the Recruiting Unit: The Swedish Armed Forces Telecommunications and Information Systems Unit, FMTIS, ensures the Swedish Armed Forces' ability to communicate and lead - around the clock, year-round. The unit has overall responsibility for the Swedish Armed Forces' technical command systems that support military operations at sea, on land, and in the air – in Sweden and abroad. The unit has nearly 2,000 employees at more than 32 locations throughout the country. Read more at https://jobb.forsvarsmakten.se/fmtis Employment with us involves placement in a security classification. Swedish citizenship is usually required. Security clearance with record review will be conducted before employment in accordance with Chapter 3 of the Security Protection Act. Employment entails an obligation to be war-deployed and to serve abroad. The meaning of this varies depending on the type of position. With your application for employment, a CV and cover letter must be attached. If you advance in the employment process, certified copies of grades and certificates must always be presented. Calls from external recruitment companies and sales representatives are not welcome.