We're Seeking Engaged Service Advisors for J BIL Täby

J Bil AB · Full-time

Flyghamnsvägen 3, Täby, Sweden

J BIL is part of Wismo Group, one of Sweden's largest car importers. We are responsible for importing some of the market's most prominent car brands, including Peugeot, Opel, DS, Citroën, Mitsubishi, and Leapmotor. As part of the successful Danish group Wismo Group, we are characterized by ambition, forward-thinking, and a strong culture where there is a short distance from idea to action. Now we are looking for you to become part of our team and work as a Service Advisor at our facility in Täby. About the Service Advisor role As a Service Advisor with us, you are an important link between the customer and the workshop. You will be the face of J BIL and be responsible for providing each customer with a first-class experience. Your main responsibilities include: Receiving and handling bookings for service and repairs via phone and email. Planning and coordinating work for the technicians at the facility. Providing advice and guidance to customers about service procedures and repairs. Calculating and communicating price quotes and handling payments. Actively working to improve procedures and processes in customer reception to ensure the highest possible customer satisfaction. You will have close collaboration with your colleagues in customer reception to ensure smooth workflows and satisfied customers. Who are we looking for? We are looking for someone with a natural ability to build good relationships and always strives to deliver results. You are responsive, service-oriented, and have a strong desire to find the best solutions for customer needs. To thrive in this role, we see that you are: A team player who enjoys collaboration and contributes to a positive atmosphere at the workplace. Structured and thorough—you know that order and organization are the key to success. Solution-oriented and creative in handling challenges. Calm and focused even during periods of high workload. Experience from the car industry We would like you to have previous experience from a similar role in the service market or customer service. If you also have knowledge of systems such as Kobra and Cabas, that is a great plus, but not a requirement. You are comfortable working with digital systems and have good knowledge of Swedish, both spoken and written. We highly value personality and commitment. The most important thing is that you share our values and are ready to work by them 100%. Why J BIL? At J BIL, we offer a workplace with a strong corporate culture where you get the opportunity to develop and contribute to our success. Here there is ambition, work enjoyment, and short decision-making processes. We believe in investing in our employees and together creating an environment where both you and the company can grow. Other information about the position Permanent employment with an initial probationary period of 6 months. Driver's license category B is a requirement. Location: Täby, Stockholm. Application We look forward to reading your application! Apply by October 30, but do not wait—we process applications on a rolling basis. For questions about the position, contact Erika Seger. [email protected]