As an Operations Specialist in Ground Handling at Visby Airport, you will have a key role in ensuring high-quality service delivery and serve as the airport's primary contact person for our airline customers. The role combines operations development, quality management, and close customer collaboration.
What does the role involve? You will be locally responsible for Ground Handling matters and serve as the airport's main point of contact with our airlines. An important part of the role is to monitor our service delivery, manage deviations, and work together with customers for continuous improvements. You are responsible for ensuring that our processes are efficient, meet regulatory requirements, and create value for both operations and our customers.
Your responsibilities include:
coordinating implementation and follow-up of new and existing customers
establishing, implementing, and monitoring SGHA (Standard Ground Handling Agreement) and SLA (Service Level Agreement)
analyzing processes, identifying improvement areas, and ensuring current procedures are in place
planning and conducting self-audits, inspections, and monitoring trends and results within Ground Handling
participating in quality meetings with airlines and relevant forums within operations
Who are you? You are an initiative-taking and well-organized person who enjoys driving development and creating results together with others. You have experience building and developing strong relationships with customers or other external partners. The role involves many points of contact, which means you are communicative, collaboration-oriented, and skilled at building trust. You thrive in a changing environment and contribute new ideas and solutions that develop the business. You do not need previous management experience, but you have natural leadership qualities where you inspire, influence, and make things happen.
We believe you have:
experience working with airport operations
experience with process management and quality work
experience coordinating, implementing, or developing processes and working methods
strong communication skills in Swedish and English, both spoken and written
It is advantageous if you have Ground Handling experience.
What do we offer you? With us, you will have a key role in an operation where safety, quality, and service are in focus. You will be an important link between the airport and our customers and have the opportunity to influence both working methods and service quality. We offer a developmentally challenging role with significant responsibility, engaged colleagues, and excellent opportunities to contribute to an efficient and customer-focused Ground Handling operation.
If you have questions about the position, please contact Cecilia Henriksson, [email protected].
The deadline for applications is October 11th. Selection is ongoing and the position may close earlier, so don't hesitate to apply today!
What is it like to work at Swedavia? Our focus is to enable sustainable travel and encourage innovative thinking to create a welcoming, safe, and inclusive work community where you can grow and make a real difference – read more here! Work with us | About Swedavia
For an objective and fair recruitment process, we use occupational psychological tests as part of the selection process.
Since airports are security-sensitive operations, all candidates who advance in the recruitment process undergo a background check. Before employment, a security clearance is also conducted in accordance with the Swedish Transport Agency's rules on aviation security and the Security Protection Act. Swedavia is also a drug-free workplace with zero tolerance for drugs. Drug testing is conducted before employment and occurs randomly during employment.