Operations Manager for Personal Care Services Växjö

Frösunda Personlig Assistans AB · Full-time

Kungsgatan 8A, Växjö, Sweden

Description of the role as Customer and Personnel Manager / Operations Manager Frösunda Personlig Assistans AB has operated an assistance office in Växjö for many years, running a secure operation for both customers and assistants. We are now seeking a customer and personnel manager / operations manager to join our team with 5 other operations managers and support functions based in Växjö. As a customer and personnel manager / operations manager in personal care services, you work to ensure our customers, who have various types of disabilities, have the opportunity to live the life they want with the help of their personal assistants. You maintain close contact with your customers and sometimes their family members to ensure you understand exactly what their expectations are from Frösunda. You supervise and manage the personal assistants in their work and strive to provide them with good service so that both customers and employees feel secure. In your role as operations manager, you recruit new assistants, staff daily sick leave coverage and longer absences. Another part of your daily work includes holding meetings with customers/family members and assistants, creating schedules, approving payroll, maintaining social documentation, conducting team coaching, and having budget responsibility for your operational unit. You also participate in customer and employee activities and inform new potential customers interested in our assistance services. Regular management duties such as employee and salary discussions as well as rehabilitation responsibility are also included. For us, it is important that you are passionate about quickly picking up on signals from customers and employees and acting on them. You have a high service orientation and can handle high stress levels. You will have support from your operations manager colleagues, your regional manager, and various support functions within the company. If you are willing to learn the role of operations manager, you will be offered interesting and stimulating work in one of the largest companies in the assistance industry. What We Offer You We offer you varied and meaningful work where you as an employee are encouraged to make your own sound decisions. We have a wide range of digital training and other tools to help you develop in your professional role. Of course, we also offer wellness allowance. Education, Experience and Personal Qualities We believe you are positive, engaged, quick-thinking, and enjoy taking personal responsibility. As an operations manager, you work according to our leadership principles - Humble, Clear, and Swift. You are a communicative and trust-building person. You are a quick learner, well-organized, and appreciate variety in your work. You are attentive in your internal and external contacts and open to development. Perhaps you have experience from the industry or do you currently work in care and want to take the next step in your career? Education is not a requirement - if you have other experience you believe could be applicable, that is also of interest. Of course, it is a merit if you are a social worker or educated in personnel and working life, but it is not a requirement. Driver's license is required; some travel within the region will occur. A company car is available. About Frösunda Personlig Assistans Frösunda is one of the country's leading assistance providers with over 25 years of experience. This makes us a secure company for you as an employee and for our customers and their families. We are a responsible employer that takes full responsibility for assistance 24/7. Thanks to local offices throughout Sweden combined with central support functions, we are always here for you and your customers. As an employee with us, you get varied work and opportunities to develop. Here you make a difference - every day. Other Information Employment Type: Permanent contract Scope: Full-time Working Hours: Daytime 8-17 - performed on-site at our local office in Växjö Start Date: By agreement We apply individual salary setting and have a collective agreement. Interviews are ongoing and the position may be filled before the final application deadline. Great weight will be placed on personal suitability. Deadline: 2026-09-30 For questions about the position, you are warmly welcome to contact: Susanne Palmquist - Regional Manager Email: [email protected] Phone: 010 130 32 06 We warmly welcome your application! We decline contact from recruitment / staffing and advertising companies.