Service Manager Digital Meeting Services - Örebro

Kriminalvården · Full-time

Klostergatan 37, Örebro, Sweden

About Kriminalvården Kriminalvården is growing – we are building new facilities, renovating, and expanding, and we are now seeking more team members. Our most important goal is to reduce recidivism – to break the cycle of crime. When we succeed, society becomes safer and more secure for everyone. We are the agency responsible for prisons, probation services, remand centers, and inmate transportation. Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Kriminalvården. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong interest in IT, knowledge, and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description We are seeking an experienced and committed Service Manager for our Digital Meeting Services. As Service Manager, you will be responsible for the operation, maintenance, and refinement of our Digital Meeting Services (e.g., video conferencing service, video systems, and meeting room technology) to provide a good user experience for both internal and external parties. You will also have the opportunity to participate in further development and innovation in this area. You will work closely with management, team members, other internal colleagues, and external suppliers to ensure that services/products meet our requirements and needs. Your role includes leading other team members in their daily work. An important part of your role is staying updated in the field through, for example, environmental monitoring. Qualifications We are looking for someone who takes responsibility and drives processes forward and works well with complex issues. You can plan, organize, and prioritize as part of your work. Furthermore, you are calm, stable, and work well with other people by being attentive and communicative. You continuously maintain your specialized knowledge. To thrive and succeed in your assignment, it is important that you share Kriminalvården's core values of a humane approach to people, respect for the individual, and belief in human development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, you are expected to contribute through your approach to ensuring that everyone is treated with equal respect. We place great emphasis on personal suitability. We are looking for someone who has: • Complete upper secondary education or other education combined with work experience that Kriminalvården considers relevant • Several years of experience in the Digital Meeting Services technical field • Experience managing and leading others • Experience working with IT suppliers • Ability to express yourself well in speech and writing in Swedish and English It is also a merit to have: • Training in the Digital Meeting Services field • ITIL certification • Experience operating Digital Meeting Services in-house • Experience working according to ITIL, PM3, or similar methodologies • Experience with project work, e.g., using the PPS model • Experience with budget management • Experience working at Kriminalvården • Experience with environmental monitoring and ability to provide suggestions for future directions in the field • Knowledge of IT security • Knowledge of networks, communication technology, and servers NOTE! Click on this link to apply for the position: Apply here Other Information Kriminalvården has chosen to remove the cover letter and replaced it with selection questions relevant to the position. Your answers to the selection questions and your CV will form the basis for determining whether you are qualified to proceed in the process. To be eligible for employment at Kriminalvården, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you stand up for democratic values and the public sector values that apply to Kriminalvården's operations. Some positions are classified as security-sensitive, and a security vetting with register checks will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. Kriminalvården welcomes applicants with diverse backgrounds and experiences. Read more about security vetting here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil contingency placement at Kriminalvården. Read more about civil contingency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary determination applies. A probationary period may be applied. Kriminalvården strives for an equal gender distribution and increased diversity. To submit your application, click on the application link in the announcement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific positions will be answered by the contact person listed in the announcement. We kindly but firmly decline direct contact from staffing and recruitment companies and recruitment advertising vendors. Kriminalvården has established procurement agreements.