Service Manager for Digital Meeting Services - Malmö

Kriminalvården · Full-time

Kungsgatan 6, Malmö, Sweden

About the Swedish Prison and Probation Service The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now seeking more staff members. Our most important goal is to reduce recidivism – to break the cycle of crime. When we succeed, society becomes safer and more secure for everyone. We are the agency responsible for prisons, probation services, remand facilities, and client transport. Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Swedish Prison and Probation Service. Together we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong interest in IT, knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description We are seeking an experienced and committed Service Manager for our Digital Meeting Services. As Service Manager, you will be responsible for the operation, maintenance, and improvement of our Digital Meeting Services (such as video meeting services, video systems, and meeting room technology) to provide a good user experience for both internal and external parties. You will also participate in further development and improvements within this area. You will work closely with department managers, team members, other internal colleagues, and external suppliers to ensure that services and products meet our requirements and needs. Your role includes leading other team members in their daily work. An important part of the position is to keep yourself updated within the field through, for example, environmental monitoring. Qualifications We are looking for someone who takes responsibility and drives processes forward and works well with complex issues. You can plan, organize, and prioritize as part of your work. Furthermore, you are calm, stable, and work well with other people by being attentive and communicative. You continuously maintain your specialist knowledge. To thrive and succeed in your role, it is important that you share the Swedish Prison and Probation Service's core values of a humane view of humanity, respect for the individual, and the belief that people are capable of development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, through your approach, you are expected to contribute to ensuring that everyone is treated equitably. We place great emphasis on personal suitability. We are looking for someone who has: • Completed upper secondary education or other relevant education combined with work experience that the Swedish Prison and Probation Service deems relevant • Several years of experience in the Digital Meeting Services technical field • Experience managing and leading others • Experience working with IT suppliers • Ability to express yourself well verbally and in writing in Swedish and English It is also advantageous to have: • Education in the Digital Meeting Services field • ITIL certification • Experience operating Digital Meeting Services in-house • Experience working according to ITIL, PM3, or similar • Experience with project work, for example using the PPS model • Experience with budget work • Experience working for the Swedish Prison and Probation Service • Experience with environmental monitoring and ability to provide suggestions on the way forward within the field • Knowledge of IT security • Knowledge of networks, communication technology, and servers NOTE! Click on this link to apply for the position: Apply here Other Information The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions that are relevant to the position. Your answers to the selection questions and your CV will form the basis for whether you are qualified to proceed in the process. To be considered for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and you must comply with applicable laws. This means that you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations. Certain positions are classified as security-sensitive, and a security clearance with a register check will be conducted before an employment decision is made. For certain security-sensitive positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experience. Learn more about security clearance here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil contingency placement with the Swedish Prison and Probation Service. Learn more about civil contingency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary is applied. Probationary employment may be applied. The Swedish Prison and Probation Service aims for an even gender distribution and increased diversity. To submit your application, click on the application link in the announcement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific positions will be answered by the contact person specified in the announcement. We politely but firmly decline direct contact from staffing and recruitment companies as well as sellers of recruitment advertisements. The Swedish Prison and Probation Service has contracted agreements.