Service Manager, Digital Meeting Services

Kriminalvården · Full-time

Slottsgatan 78, Norrköping, Sweden

About the Swedish Prison and Probation Service The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now seeking more employees. Our most important goal is to reduce recidivism – to break the cycle of crime. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand facilities, and prisoner transport. Do you want to contribute to a safer society? Our IT Department is making a major investment focused on a digital Swedish Prison and Probation Service. Together we work to create conditions and solutions that make a difference in our operations. The IT Department is experiencing strong growth. We are seeking someone with a strong interest in IT, knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description We are seeking an experienced and committed Service Manager for our Digital Meeting Services. As Service Manager, you will be responsible for operations, maintenance, and improvement of our Digital Meeting Services (e.g., video conferencing service, video systems, and meeting room technology) to provide a good user experience for both internal and external parties. You will also have the opportunity to participate in further development and innovation within this area. You will work closely with department leaders, team members, other internal colleagues, and external vendors to ensure that services / products meet our requirements and needs. Your role includes leading other team members in their daily work. An important part of the role is staying current in the field through, for example, environmental scanning. Qualifications We are seeking someone who takes responsibility and drives processes forward and works well with complex issues. You can plan, organize, and prioritize as part of your work. Furthermore, you are calm, stable, and work well with other people by being responsive and communicative. You continuously maintain your specialist knowledge. To thrive and succeed in your assignment, it is important that you share the Swedish Prison and Probation Service's fundamental values of a humanistic view of people, respect for the individual, and belief that people are capable of development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, you are expected through your approach to contribute to everyone being treated equally. We place great emphasis on personal suitability. We are seeking someone who has: • Completed upper secondary education or other education in combination with work experience that the Swedish Prison and Probation Service considers relevant • Several years of experience in the Digital Meeting Services technical field • Experience in managing and leading others • Experience working with IT vendors • Ability to express yourself well in speech and writing in Swedish and English It is also advantageous to have: • Education within the Digital Meeting Services field • ITIL certification • Experience operating Digital Meeting Services in-house • Experience working according to ITIL, PM3, or similar frameworks • Experience with project work, e.g., via the PPS model • Experience with budget work • Experience working within the Swedish Prison and Probation Service • Experience with environmental scanning and ability to provide suggestions for the way forward in this field • Knowledge of IT security • Knowledge of networks, communications technology, and servers Other Information The Swedish Prison and Probation Service has chosen to eliminate the personal statement and replace it with selection questions relevant to the position. Your answers to the selection questions and your CV will form the basis for whether you are qualified to proceed in the process. To be considered for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations. Certain positions are classified for security clearance, and a security vetting with background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with different backgrounds and experiences. Read more about security vetting here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil contingency placement with the Swedish Prison and Probation Service. Read more about civil contingency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary determination applies. A probationary period may apply. The Swedish Prison and Probation Service strives for balanced gender distribution and increased diversity. To submit your application, click the application link in the job posting. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific positions will be answered by the contact person indicated in the job posting. We kindly but firmly decline direct contact from staffing and recruitment agencies and recruitment advertising vendors. The Swedish Prison and Probation Service has negotiated contracts.