We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the individual at the center.
For our customers, it means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Eccera is seeking a support technician with at least two years of experience in IT support at the 2nd line level for an assignment with a customer in Stockholm who needs to strengthen their 2nd line support.
As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development where you continuously gain new experiences and knowledge. An excellent opportunity to build a career.
The assignment is full-time and will continue indefinitely.
Your Tasks
As a technician in 2nd line support, you will work with receiving and resolving incidents and issues escalated from 1st line. You will work closely with the business and handle cases via phone, remote, and on-site. Solving more complex problems through thorough troubleshooting is a major part of the work. You will work with daily installation and service maintenance, security solutions, and support work on equipment as well as systems and applications such as Microsoft 365, Azure, and Intune.
Your Profile and Qualifications
To succeed in this role, we see that you have worked for at least two years with similar tasks and in IT for five years. As a person, you have a structured way of thinking with attention to detail. You are technically skilled, a true team player, and speak and write Swedish and English fluently.
Requirements
• Experience with in-depth troubleshooting
• Good knowledge of Microsoft 365 and Azure
• Experience with Windows Server 2016 and above – setup and maintenance
• Good understanding of networking
Merits
• Experience with various backup solutions
• Experience with virtualization
• B-class driver's license
We place great importance on your personal qualities.
What We Offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop at all times. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance. We regularly organize exciting and fun activities where you as a consultant get the opportunity to meet and socialize with your colleagues in pleasant and relaxing settings.We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the individual at the center.
For our customers, it means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own…