Technical Support Engineer at Speed Identity

ACADEMIC WORK SWEDEN AB · Full-time

Solnavägen 3H, Stockholm, Sweden

Become the technical expert behind tomorrow's biometric security solutions. Do you have an engineering background and thrive at the intersection of hardware and software? As a Technical Support Engineer at Speed Identity, you'll become a key person solving complex, mission-critical problems for customers in over 90 countries. About the position At Speed Identity, we develop tomorrow's biometric security solutions. From advanced live registration systems used by authorities worldwide to high-performance data collection with uncompromising quality, we make identity management secure, efficient and reliable. Our technology is developed and manufactured in Sweden, maintains world-class standards and is used in mission-critical applications globally across over 90 countries. The assignment and role As a Technical Support Engineer at Speed Identity, you work at a deep technical level to ensure that complex, networked systems function flawlessly. The role requires a structured and analytical approach where you analyze data, read logs and recreate environments to find the root cause of anomalies. You will not work as a field technician on the road, but will be based in the office and act as a technical expert and advisor in close collaboration with technicians and software developers. Responsibilities Troubleshoot and diagnose problems at hardware, firmware and system level using logs and sensor data to find underlying root causes. Perform system deployments, configuration updates and controlled upgrades of software and hardware. Work closely with systems support engineers and developers to solve complex problems. Recreate problems reported by customers and provide verified solutions or workarounds. Document technical findings, root cause analyses (RCA reports) and corrective actions. Support customer activities, including acceptance testing, pilot installations and rollouts. Monitor system health and proactively recommend maintenance or improvements. Training and feedback: Support frontline staff (first-line support) and contribute insights to the product and development teams. We believe you are a curious and solution-oriented person who enjoys technical detective work. You take personal responsibility, remain calm under pressure and are motivated by building deep product knowledge. To succeed in the role, we see that you have: Education: Post-secondary technical education, such as engineering degree or equivalent vocational training. Experience: Approximately 3 years of experience in an engineering role with knowledge of troubleshooting hardware/electromechanical equipment. Technical breadth: A good understanding of how firmware and software integrate with physical components/peripheral devices, primarily in Windows environments but also in Linux. Customer focus: A service-oriented approach and experience working directly with customers. Languages: Very good ability to communicate professionally in both Swedish and English, both verbally and in writing. Driver's license: Category B. Practical information Start: Immediately, taking into account any notice period. Reports to: Service & Support Manager. Location: Stockholm. In this recruitment, Speed Identity is working with Winona. Applications will begin to be processed in August due to summer holidays. For questions, please contact: Sandra Isojärvi – [email protected] Amanda Eneberg – [email protected] Our selection is ongoing and the advertisement may be closed before the recruitment process is completely finished.