1st Line Support Technician Wanted!

Perido AB · Full-time

Stockholm, Sweden

Have you worked in IT support and want to take the next step in a technical, broad, and developmental role? With our client, you'll become part of an engaged team where you can use your experience to resolve varying support cases while continuing to grow in your role as a technician. About the Position Perido is now seeking a support technician for our client, a Swedish IT company with extensive experience delivering customized solutions and support to their customers. With them, you'll be part of a family-oriented and engaged team where every employee is valued and encouraged to develop. The company offers excellent opportunities for both technical deepening and expanded customer responsibility, and you're welcome to join them at a newly renovated office in central Stockholm. A thorough introduction and support from experienced colleagues will give you the best conditions to succeed in the role. The company aims to be available to its customers 365 days a year. You will work according to a rotating schedule, with weekend shifts approximately every 4th/5th week. Working hours will vary between 06-22. Your Responsibilities As a support technician, you will handle and resolve 1st line support cases – primarily via phone and email, but also through remote access and ticketing systems. You'll have a varied day-to-day, handling everything from troubleshooting in business systems to network and hardware issues, always with the goal of providing quick and accurate support to users. Examples of tasks: Troubleshooting in data flows and business systems Password resets (Active Directory) Guidance with technical issues, such as terminal restarts Support to accounting departments with bookkeeping problems Handling and escalating cases according to priority levels Shipment of spare parts and depot items System and case monitoring, follow-up according to SLA Execution of scheduled assignments on-site or remotely Qualifications: Complete upper secondary education or equivalent Relevant IT knowledge, acquired through education, work experience, or personal interest Fluent in speaking and writing Swedish and English Meritorious: IT education or more experience in a similar role Scope and Start Date Full-time, permanent position with the client company. Start immediately. We Help You Take the Next Step in Your Career Our vision is for everyone to enjoy and be engaged at work. With us, there is great variety in assignments, where you can be hired directly by a company or work as a consultant through Perido. We are one of Sweden's largest consulting firms for salaried employees, which gives you many opportunities. As a consultant, you become an important part of our organization and contribute your expertise with our clients. Learn more about us at Perido: https://perido.se/om-oss/ Most questions or queries can be answered at perido.se/vanliga-fragor/. If you still haven't found the answer you're looking for, feel free to contact us at [email protected]. Always include the job reference number 36006 in the subject line. Please note that we only accept applications through our website and cannot provide updates on your application status or disclose the client company if it has been omitted from the listing.