Support Technician

Thalamus it consulting AB · Full-time

Stockholm Central, Stockholm, Sweden

We are looking for a service-oriented IT technician who will work as a Second Line Support technician. We are looking for someone with a service-oriented approach, good technical knowledge, and strong communication skills. Primarily, you will work closely with users, mainly via Teams and phone, to resolve more complex issues. This happens both independently and together in a team with other support technicians in Solna. In this role, you are responsible for resolving problems that come to the Service Desk through our ticketing system based on ServiceNow. We are looking for someone with appropriate skills, experience, and ability to handle the above challenges. You should have a great interest in technology and be passionate about helping your colleagues in the organization. To thrive with us, you need to have a support mindset and enjoy working in an environment where conditions can change at short notice – all based on user needs. It is a merit if you have experience working in a large corporation with complex IT environments. You have good knowledge of both Swedish and English. To succeed in the role, you are service-oriented, business-minded, and proactive, and have the ambition to always stay one step ahead and catch potential problems before they arise. You work independently while being a good team player and are happy to share your knowledge. You are ready to build a broad network of contacts within Saab, communicate easily, are social, outgoing, and responsive. Furthermore, you have the ability to drive your work forward and are happy to come up with improvement suggestions and process improvements. The work location is Stockholm (Solna). The work is on-site with the possibility to work remotely up to two days per week. Travel to other locations may occur. Requirements We are looking for someone with 2-4+ years of support experience. Beyond the experience and technical skills requirements, personality is an important part of this role so you can thrive in the assignment and team. At least 2 years of experience in end-user support from second-line support Systematic troubleshooting Experience working in ticketing systems Microsoft environment Active Directory Basic knowledge within infrastructure, servers, networks, SCCM, Databases, etc. ITIL Documentation Good knowledge of Swedish and English in both spoken and written form. Merits Previous experience working in a large corporation with complex IT environments Can pass a security clearance, nothing in the criminal record and no payment remarks. You as a person We are looking for someone who is social, service-oriented, and security-conscious. You thrive in a role where you meet users in different environments and have the ability to handle technical problems in a professional and discreet manner, even during ongoing meetings or other business-critical situations. Your application We present candidates on an ongoing basis, so apply as soon as possible. For questions, contact [email protected] or [email protected] We offer you As an employee at Thalamus, we offer secure employment with a collective agreement (IT/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, etc. At Thalamus, community is an important part, which is why we organize company events as well as summer celebrations and Christmas parties. These are occasions when all consultants share experiences and joy with each other and our office. Your new employer Thalamus has existed since 2000 and is now a steadily growing profitable consulting and recruitment company within IT & Technology. We are a family-oriented company located in Alvik strand, and our main focus is on consulting services in the Stockholm region. Our core values are fast and friendly, and you will notice this in the recruitment process and if you start working with us. If we were to describe ourselves, we would say that we are a happy, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you want to become one of us?