Support Technician

Thalamus it consulting AB · Full-time

Capgemini, Malmö, Sweden

We are looking for a 1st-line support technician for the support unit in Malmö stad. In your new role, you will: Answer incoming calls and emails with a friendly and service-oriented approach. Register and document clearly in new or existing tickets. Documentation should be done during the call time and not in post-registration time. Tickets that are not resolved in 1st-line should be escalated to 2nd-line and must contain clear and necessary documentation for further handling in 2nd-line. Ensure that tickets are correctly categorized, classified, prioritized and have the right description in subject and title. Desired Requirements: Experience working in larger complex organizations Required Qualifications: Post-secondary education in IT At least 4 years of experience with similar assignments Personality We place great importance on personal suitability. We would like to see that you are a service-minded and solution-focused person. Your Application Welcome to apply! Selection is ongoing, so we welcome your application as soon as possible. For questions, please contact Omar at [email protected] and Tilda at [email protected] Start Date As soon as possible/01.10.2026 What We Offer You As an employee at Thalamus, we offer you a secure employment with collective agreement (IT/Telecom agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more. At Thalamus, community is an important part, which is why we organize team activities, summer parties, and Christmas dinners. During these occasions, all consultants usually share experiences and joy with each other and us at the office. Your New Employer Thalamus has existed for 20 years and is now a steadily growing profitable consulting and recruitment company within IT & Technology. We are a family-oriented company located in Alvik strand, and our main focus is consulting services in Stockholm County. Our core values are fast and friendly, and you will notice that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a happy, knowledge-driven team whose work is characterized by quality, innovation, and personal commitment. We hope you want to be one of us?