We are now looking for a support technician for a major client.
In this role, you will help users throughout the organization with various types of IT-related questions and issues. The cases can include, for example, error reports, orders, user support, requests, feature requests, and user permission management.
You work in a support function where customer contact and problem-solving are central. Contact with users occurs largely via phone, and cases can range from simple user support to more complex troubleshooting. You enjoy solving problems, researching information, and most importantly, communicating clearly and professionally with both users and colleagues.
All cases are documented and managed in the organization's case management system.
Working hours are currently Monday–Friday, distributed across two shifts: 07.00–16.00 and 08.00–17.00. Working hours may change based on business needs.
You collaborate with other team members within the support function and with various IT departments and operations at the client organization.
Job Responsibilities
As a support technician, you will work with:
Helping users with questions, problems, and troubleshooting via phone, remote support, and on-site visits.
Troubleshooting and providing support for computers, printers, and other IT equipment.
Installing and uninstalling applications on new and existing IT workstations.
Documenting and registering user cases in the case management system according to applicable service levels.
Collaborating with other support team members and IT functions.
Contributing to high customer satisfaction through professional and solution-oriented support.
Position Details
The position is located at the client's office in Eskilstuna. Travel within the organization's operational area may occur, which is why a B driver's license is a requirement.
Qualifications and Technical Competence
We are looking for someone with 1-3 years of experience in IT support.
We would like to see that you have experience with or knowledge of:
Active Directory
Microsoft Windows 10
Microsoft Windows 11
Azure AD
Microsoft 365
Microsoft Teams
Case management systems
Remote control/remote support
B driver's license
Personal Qualities
We are looking for someone who is:
Self-driven
Communicative
Analytical
Social and service-oriented
Solution-oriented
Driven
Flexible
Professional in your approach
Great emphasis is placed on you being service-oriented, professional, and having a structured work approach.
Your Application
Interviews are conducted on a rolling basis, so please send your application as soon as possible. For questions, contact [email protected]
What We Offer
We offer you an employer that constantly develops to be an attractive employer for you. Where we put the employee in focus and create opportunities for development.
For us, this means among other things secure employment, collective agreement (TechSverige), fixed monthly salary, development opportunities, certification opportunities, wellness allowance, pension, insurance, etc.
Community is an important part, which is why we organize team outings, summer and Christmas parties.
A workplace where your opinions matter and where we look forward to hearing how we can be a good employer going forward.
Your New Employer
Thalamus has existed for 20 years and is a consulting and recruitment company within IT & Technology. Within IT infrastructure, we have consulting services, as well as an internal service desk and IT innovation team.
We are a family-oriented company located in Alvik strand and our main focus is on consulting services in Stockholm County.
Our core values are quick and pleasant, and you will notice that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a cheerful, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you want to become one of us!