Support Engineer for Technology Company!

Friday Väst AB · Full-time

Kungsportsavenyn 10, Göteborg, Sweden

Are you at the beginning of your engineering career and looking to work with support for advanced technical systems and exciting products? Do you have an interest in troubleshooting, problem-solving, and customer contact? Then the Support Engineer role at our client could be your next step. We welcome your application! About the position: As a Support Engineer, you work with support for advanced technical products and systems. You receive requests via a support portal, email, and phone and use your technical understanding to analyze customer problems. Using internal reference and test environments, you investigate system functionality and troubleshoot to identify the root cause of issues. You are responsible for driving issues forward, documenting your findings, and assessing what expertise needs to be involved. For more complex questions, you collaborate with specialized engineering teams to find an efficient and long-term solution together. Work is based on established response times, which means you need to be able to prioritize and handle multiple requests in parallel. The role gives you excellent opportunities to get to know the products and systems in depth while developing broad technical expertise. Work tasks: Receive and handle technical support requests via support portal, email, and phone Analyze customer problems and troubleshoot technical systems and reference environments Identify and document software errors, system issues, and other technical deviations Respond to and follow up on requests within agreed response times Assess how different requests should be handled and what technical expertise needs to be involved Collaborate with specialized engineering teams for more complex troubleshooting Contribute to professional and solution-oriented customer dialogue We are looking for you who: Have a bachelor's degree in engineering with a focus on mechanical engineering, mechatronics, or similar Have at least one year of work experience working with technical products or systems, for example in technical support, troubleshooting, testing, systems engineering, or maintenance Speak and write fluently in Swedish and English, as both languages are used in daily work It is advantageous if you have: Experience in customer-facing technical support Experience troubleshooting software errors or technical systems Great emphasis will be placed on personal suitability. To thrive in the role, we believe you are solution-oriented, curious, and communicative. You work in a structured manner, take responsibility for your requests, and have the ability to prioritize when multiple tasks need to be handled simultaneously. Since the role involves many contact points, we also see that you are service-oriented, collaborative, and confident in dialogue with both customers and technical specialists. About the employment: This is a consulting assignment, which means you will be employed by Friday and work as a consultant at our client. This position requires that you undergo and are approved according to applicable security clearance requirements at any given time. For positions where the client requires security clearance, this may in some cases also entail requirements for certain citizenship. Other information: Scope: Full-time Start: Immediately, taking into account any notice period Location: Mölnlycke Contact person: Evelina Ogheden Salary: Competitive Apply by clicking the link below. Remember to be quick with your application, as we make ongoing selections and the ad may close before the position is filled if the process has moved to the selection and interview phase. We do not accept applications via email. About Friday: At Friday, we are passionate about giving you, as a tech talent, a really good start and continued development in your career. By listening to what you want and what drives you, we match you with companies and opportunities that make you look forward to going to work. We value ambition and potential highly and actively work for unbiased recruitment, where everyone is given the same chance to succeed. We are located in Stockholm, Gothenburg, Malmö, Linköping, and Örebro. Every year we conduct over 5,000 career meetings and match candidates with everything from global companies to innovative startups.