Computer Network Specialists

Remote Technology Czech s.r.o. · Full-time

Praha, Czech Republic

Escalation Manager - Critical Incident Manager 1. Responsibility for incidents 2. Resolving escalations 3. Coordination between teams 4. Managing communications 5. Managing SLA and KPI 6. Incident documentation 7. Continuous improvement 8. Risk and impact assessment Required Key Skills: Excellent communication and leadership skills Ability to make quick decisions under pressure Technical knowledge (IT systems, networks, applications) Crisis management Stakeholder relationship management