Data Security Specialists and Related Workers

Remote Technology Czech s.r.o. · Full-time

Praha, Czech Republic

Incident Escalation Manager - Critical Incident Manager 1. Incident ownership and accountability 2. Escalation resolution 3. Cross-team coordination 4. Communication management 5. SLA and KPI management 6. Incident documentation 7. Continuous improvement 8. Risk and impact assessment Required Key Skills: Excellent communication and leadership abilities Strong decision-making capability under pressure Technical knowledge (IT systems, networks, applications) Crisis management Stakeholder relationship management