Independent Receptionist/Healthcare Administrator for Our Reception

REGION ÖSTERGÖTLAND · Full-time

Doktor Butlers gata 5, Norrköping, Sweden

Would you like to be an important part of the patient's first meeting with our health center? We are now seeking a receptionist for a temporary position of approximately three months. As a receptionist, you are the face of the health center and the first person many of our patients meet when they come to us. Your most important task is to create a professional, safe, and welcoming experience from the very first moment. Our Offer Forward for life. Region Östergötland has high ambitions and a responsible mission. It's about health and care, about our region's development and about those who live and stay here. We want to continue being at the forefront with care, research, and education. This means daring to think differently – and having the best employees. Therefore, we offer unique opportunities for continued learning and invest in modern environments with efficient systems and tools. Many of us meet patients and their families, while others create the conditions for vital services. With us, fantastic people work toward the same goal – to make a real difference, and move forward for life. Please read about our career ladder for healthcare administrators and about your benefits with us; you will also find information about wage and compensation regulations here. Job Description Your main tasks are to work in reception and include: welcoming and assisting patients who come to the health center answering questions and providing service and guidance handling administrative tasks related to reception contacting patients in person, by phone, through 1177, and similar channels responsible for patient-related documentation working according to local job descriptions and procedures working with compensation systems linked to patient documentation ensuring reception is staffed when healthcare administrators participate in meetings, training, or have other tasks The work involves varying pace. Sometimes several patients may arrive at once, and you need to be able to stay calm, prioritize, and provide good service even when busy. Other times it is quieter, which means you need to be able to take your own initiative and see what needs to be done. When there is capacity in reception, administrative work tasks are also included. You therefore need to be flexible and able to switch between patient contact and administrative tasks according to the facility's needs. Work Group You will work at our health center, which is part of Region Östergötland's primary care. We are approximately 65 employees and have approximately 14,850 registered patients. At the unit, our seven healthcare administrators will be your closest colleagues, but you will also have close collaboration with other professionals at the health center. About You We are looking for someone who above all has a strong service focus and enjoys meeting people. You are confident, positive, and professional in your approach and find it easy to build trust. As a receptionist, you are an important part of the patient's first meeting with our facility. A friendly approach, calm and good service makes a difference – every day. You need to be able to: meet people with different needs and circumstances in a calm and respectful manner stay calm and prioritize when it gets hectic work independently and take your own initiative be flexible and able to switch between reception and administrative tasks according to the facility's needs colaborate with colleagues and contribute to a positive work environment It is advantageous if you have: experience working in reception within Region Östergötland or similar operations experience working in care or other operations with significant patient/customer contact YH (higher vocational) education as a healthcare administrator, medical secretary, or equivalent experience with administrative tasks No specific education is required. The most important thing is that you have the right attitude, are service-oriented, and enjoy meeting people. We place great emphasis on personal suitability. Application and Employment Before employment in patient-facing work at Region Östergötland, you will need to complete a health declaration. We warmly welcome your application! If you need help registering in the system, contact Customer Service Support and Service, 010-103 60 00, during office hours. To staffing, recruitment, and temporary employment agencies and to sales representatives: We politely but firmly decline direct contact from staffing, recruitment, and temporary employment agencies as well as other external parties and sellers of additional job postings. Region Östergötland has procurement agreements in place.