Shift Manager for Education at Kolmården

Kolmårdens Djurpark AB · Full-time

Kolmården, Sweden

Do you want to combine operational leadership with sales, bookings, and the opportunity to create educational experiences for our guests? As Shift Manager for Education at Kolmården Zoo, you'll have a varied role where you lead daily operations, develop our staff, and contribute to creating world-class experiences. About the Role As Shift Manager within Education, you play a central role in daily operations. During the park's open season, you lead and support our seasonal staff and ensure that operations are well-organized, properly staffed, and deliver high-quality service and experiences. You work close to the operations and participate in the day-to-day work yourself. An important part of the role is also booking and sales, where you actively work with conferences, schools, and industry-specific professional groups. During the low season, October–March, the focus shifts toward booking, sales, planning, operational development, conferences, and recruitment. You are responsible for: Leading daily operations during open park in line with budget and sales targets. Active sales and booking for conferences, schools, and industry-specific professional groups. Planning and allocation of resources, including staffing, materials, and scheduling for high and low seasons. Working together with animal operations to create favorable conditions for educational activities and keeping yourself updated on the park's animals and operations. Managing bookings within the business area and maintaining contact with hotels and our activity bookings. Planning tours and other activities and ensuring efficient operations during open park. Introduction, training, and coaching of new and existing seasonal staff. Promoting a safe, inclusive, and sustainable work environment. Working in accordance with Parks and Resorts policies, guidelines, and sustainability efforts. About You We're looking for someone who thrives in a varied role where leadership, service, and business acumen go hand in hand. You enjoy being close to daily operations and naturally switch between leading others, solving practical challenges, and meeting guests and customers. To succeed in this role, we believe you are structured and solution-oriented while having an easy way of creating engagement and good collaboration around you. We're looking for someone who has: High school education and at least two years of experience in operational leadership, preferably within service, attractions, or entertainment industries. Documented experience in booking, sales, and guest service as well as experience with staffing planning and scheduling. Manual transmission driver's license (Category B) Good digital skills and experience with booking, operations, or staffing systems. Experience with VisBook or similar is a merit. Good financial understanding and ability to work toward goals and key metrics and develop and improve working methods. Very good communication skills in Swedish and English, both spoken and written. A present and coaching leadership style where you create engagement, safety, and trust in the team. A structured, solution-oriented, and flexible working approach and the ability to prioritize when circumstances change rapidly. Clear guest and results focus and a willingness to contribute to both strong experiences and good sales results. Post-secondary education in, for example, leadership, service management, or tourism is a merit. It is also a merit if you have experience or education in animal care, animal husbandry, or biology. What We Offer With us, you get a varied role in a unique environment where no two days are the same. You get the opportunity to combine leadership, sales, and development with creating memorable and educational experiences for our guests. As part of Kolmården Zoo, you also become part of Parks and Resorts, where we work together to create world-class experiences. Practical Information About the Position The position is a permanent employment at 80% and begins with a six-month probationary period. Start date is immediate and the position is based at Kolmården Zoo. We work under a collective agreement (Gröna Arbetsgivare – Unionen). Working hours are scheduled according to operational needs, which means work in the evenings and on weekends occurs. Application and Contact Submit your application by September 16, 2026. Selections are made on an ongoing basis, so don't wait to apply! If you have questions about the position, please feel free to contact: Therese Strate, Area Manager R&D, [email protected] Emma Keran, HR Coordinator, [email protected] Union Representative for Unionen: Birgitta Lillemets, [email protected] We warmly welcome your application – we look forward to hearing from you! Overlooking Bråviken lies Kolmården Zoo, a place filled with experiences for all ages, from roller coasters and Bamse's World to a spa and conference facilities at the fantastic Wilderness Hotel. And above all: Scandinavia's largest zoo. The zoo functions as an educational resource for Swedish schools and is a member of the Swedish Zoo Association and the international industry organizations EAZA, WAZA, and IUCN. Kolmården is part of Parks and Resorts, the Nordic region's leading player in the experience industry. The group also includes some of Sweden's most popular destinations: Gröna Lund, Skara Sommarland, and Furuvik. Parks and Resorts is a family business that reinvests all profits into the continued development of operations.