Service Advisor - Bilia Mercedes/Nissan

Bilia AB · Full-time

Formvägen 6, Umeå, Sweden

Are you motivated by meeting customers and providing them with the best possible service? Then you might be the person we're looking for as a Service Advisor for the Mercedes-Benz and Nissan brands at Bilia Center Auto in Umeå. We value your potential and willingness to develop together with us. Why choose Bilia An inclusive organization that values you and your competencies. You are given room to grow with us through training, support, collaboration, and excellent development opportunities. With us, you get to be part of creating sustainable and innovative solutions. We believe you should feel good, both at and outside of work, which is why Bilia keeps our employees' future, health, and personal life in mind and actively works to promote well-being and security. We offer good employee discounts and benefits. About the position As a Service Advisor in our car workshop, you are the customer's first point of contact and are responsible for receiving customers in person, by phone, and by email. You provide advice on service and repairs, provide quotes, handle insurance matters, and billing. The role involves a strong focus on customer service and creating a positive experience throughout the customer journey. What we're looking for in you We're looking for someone who thrives in a customer-facing role and has a genuine interest in service and relationships. You are communicative, solution-oriented, and contribute to a positive work environment. Customer service or workshop experience Workshop administration experience (a plus) Good computer skills Good communication skills, both verbal and written Problem-solving ability B driver's license (required) Other information This is a full-time permanent position with an initial probationary period. The position is based at Bilia Center Auto in Umeå. The selection process is ongoing and the position may be filled before the final application deadline, so please submit your application today. As we work toward a more balanced gender distribution, we particularly welcome applications from women for this position. We look forward to your application!