Service Coordinator / Helpdesk in Customer Service Support

TSG Solutions Sweden AB · Full-time

Köpsvängen 26 Vån 6, Bromma, Sweden

Service Coordinator / Helpdesk in Customer Service Support TSG Solutions Sweden AB Location: Bromma, Stockholm Scope: Full-time | Employment type: Permanent __________________________________________________________________________________ Do you want to deliver world-class service and be part of a winning team? Do you find it exciting to work in a dynamic environment with driven colleagues? Are you motivated by finding professional solutions with high quality? Then we have the role for you! As a service coordinator at TSG Solutions Sweden AB, you will become a key person in our helpdesk center and customer service support. You will have a stimulating job where we invest in your development and give you the opportunity to broaden your knowledge. Behind you is a stable company that is a world leader in the industry – together we strive to deliver the highest quality service and create customer satisfaction. __________________________________________________________________________________ About the role As a service coordinator, your main responsibility is to maximize customer satisfaction and cost optimization through: Call handling and work order administration Planning and coordinating service requests Improvement work and monitoring of SLA targets You are the customer's first point of contact when reporting faults and ensure that assignments are completed on time and in a cost-effective manner. The role involves independent work with great scope for personal initiative and problem-solving. You should also be able to work evenings and weekends one week per month. __________________________________________________________________________________ What we offer you A cohesive team with driven colleagues Close collaboration with management A corporate culture where you can make a difference and develop An exciting industry in transition with future solutions __________________________________________________________________________________ Examples of tasks Organize work schedules for technicians Handle incoming emails, work orders and calls Coordinate and follow up on cases Ensure resource planning and optimize capacity Work on improving KPIs Administrative tasks such as mail handling __________________________________________________________________________________ Your profile High school education Customer service experience (merit: 1–2 years as a service coordinator) Good administrative and computer skills Fluent Swedish and good English Merit: Experience with IFS Applications, MS Excel, user support We are looking for someone who is thorough, structured and solution-focused. You thrive in a fast-paced environment, handle parallel processes, and are curious and proactive. __________________________________________________________________________________ Practical information Work location: Bromma Start: When the right candidate is found Salary: Fixed monthly salary Application deadline: Interviews are held on a rolling basis. Send in your application today. Application: Send your application to [email protected] and indicate reference Application service coordinator. Contact: Christina Findell, Customer Service Manager Email: [email protected]