Service Manager at Kredinor

Description:

Do you want to combine customer relationships, business acumen, and technology in a role with significant responsibility? As a Service Manager at Kredinor, you'll have the opportunity to be a key person for some of the company's most important customers while contributing to the development of a growing Nordic organization. Here you'll have considerable trust, close collaboration with both customers and internal specialist teams, and the opportunity to influence how future service delivery is created. ABOUT THE ROLE As a Service Manager, you'll be the primary operational contact person for your customers and responsible for creating long-term relationships built on trust, quality, and business value. You'll lead customer meetings, monitor service delivery, KPIs, and SLAs, and ensure that customer needs are converted into concrete improvements and initiatives. The role involves close collaboration with Operations, IT, Product Management, Sales, and Finance where you coordinate onboarding, implementations, change initiatives, and ongoing customer dialogue. You act as the link between business, technology, and customer, ensuring that deliveries and implementations are executed smoothly, structured, and with high quality – even in more complex project environments with multiple parties and stakeholders. This is a broad role with significant responsibility where you'll have the opportunity to influence work methods, develop customer relationships, and contribute to the continued development of Kredinor's Service Management function. YOUR PROFILE We're looking for you who have: • Experience in Service Management, Service Delivery, Customer Success, project management, or similar roles • Documented experience driving or coordinating complex customer implementations/projects with multiple involved parties and stakeholders • Experience from banking, fintech, financial services, or other technology-driven operations • Understanding of system integrations, APIs, or technical solutions • Experience collaborating between business, IT, and customer • Experience working with KPIs, SLAs, and service monitoring • Ability to drive multiple initiatives in parallel and coordinate different stakeholders • Strong knowledge of Swedish and English, both spoken and written As a person, you're independent, structured, and solution-oriented. You thrive on taking responsibility, creating order in complex situations, and building strong relationships with both customers and colleagues. You're communicative, analytical, and have a genuine interest in understanding customer needs and creating long-term value. At the same time, you're motivated by change and see opportunities to improve processes, work methods, and customer experiences. You're comfortable in a dynamic environment where conditions can change quickly. You thrive in a changing environment where new opportunities, initiatives, and challenges are a natural part of everyday life. ABOUT THE ORGANIZATION Kredinor began its establishment in Sweden in 2019 and has undergone an exciting growth journey in recent years. Kredinor Sweden is part of the Kredinor Group, which is Norway's oldest debt collection company and has existed since 1876. The group has over 600 employees and operates in Norway, Sweden, Finland, and Denmark. With a wide range of financial services, Kredinor handles 2.1 million cases annually for 4,300 clients. Kredinor Sweden is a growth company in debt collection with strong ambitions to grow in selected segments through Nordic collaboration, innovation, and digitalization. Currently, we have approximately 40 employees and are located in bright and fresh premises in Hammarby Sjöstad, just a 10-minute walk from Gullmarsplan. We welcome a diverse range of applicants and are pleased to receive applications from people with different backgrounds and experiences. YOUR APPLICATION In this recruitment, Kredinor collaborates with Wise. We do not accept applications via email. Instead, you apply easily with your CV or LinkedIn profile on wise.se. We use competency-based recruitment as our method. We do this in our pursuit of more potential-based matching. We therefore welcome applicants with different backgrounds, ages, and experiences, because we know that broader diversity enriches each of us and makes us better and smarter as an organization. Do you have questions about the process or the role? Contact the responsible recruitment consultant Anja Widell, [email protected]. We conduct interviews on an ongoing basis, so the position may be filled before the final application deadline. Selection will begin 2026-08-10. The recruiting manager is located in Finland, so please submit your application in English. A background check will be conducted on the final candidate. We look forward to receiving your application!Do you want to combine customer relationships, business acumen, and technology in a role with significant responsibility? As a Service Manager at Kredinor, you'll have the opportunity to be a key person for some of the company's most important customers while contributing to the development of a growing Nordic organization. Here you'll have considerable trust, close collaboration with both customers and internal specialist teams, and the opportunity to influence how future service delivery is created. ABOUT THE ROLE As a Service Manager, you'll be the primary operational contact person for…

Overview

Type

job

Status

active

Visibility

public

City

Stockholm

Address

Linnégatan 87

GPS

59.33499963387, 18.097927832073copyopen in

Email

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Views

1

Published

27. 7. 2026

Edited

5. 8. 2026

Location

Specifications