Are you an experienced Service Delivery Manager, Incident Manager, and Problem Manager who wants to contribute to stable operations, high-quality incident management, and modern IT delivery in a government agency of vital importance to society? Then this role is for you!
We are seeking two people who will share responsibility for Incident Management and Problem Management, while both of you have a clear responsibility as Service Delivery Manager.
With us, you contribute to a well-functioning society for the public.
You will work in a technically complex environment, together with 230 competent IT colleagues, and help develop the technical prerequisites for our 2,300 employees. Kronofogden offers a modern and sustainable working life where remote work is possible to the extent the operations decide.
About the job
Kronofogden is undergoing a modernization journey with digitalization, automation, and frequent releases. Within IT, we create stable, secure, and efficient services that enable the agency's societal mission: to secure financing of the public sector, create a well-functioning credit society, and prevent crime.
You will become part of the Production Support team, which is responsible for operational delivery, governance, and operational support. The team is a central function in the agency and ensures quality, stability, and efficiency in our IT deliveries, as well as supporting operations with IT tools and IT workplace services.
In the role, you will work broadly and have a combined responsibility within three areas:
Service Delivery Management
act as Service Delivery Manager toward our IT service providers
ensure that service levels and agreements (SLA/OLA) are defined, implemented, and followed up
ensure that services are delivered according to agreements with Kronofogden and between parties
develop, implement, and manage effective processes for operation and management of IT services
work closely with our operational service providers and handle operational matters related to the operational delivery
independently drive and coordinate shorter assignments of varying nature
Incident Management
act as Incident Manager for IT incidents and security incidents
activate the incident process and establish incident channel
lead incident meetings and coordinate internal and external parties
ensure clear and correct communication during the incident
document incident course, decisions, and measures
ensure structured closure and restoration
share responsibility for Incident Management with a colleague
Problem Management
act as Problem Manager and drive root cause analyses (RCA)
coordinate technical and security-related analyses with service providers and internal functions
identify underlying causes, trends, and recurring problems
ensure that action plans are developed, followed up, and implemented
contribute to continuous improvement of processes and working methods
share responsibility for Problem Management with a colleague
Working methods and technology
You will work in a modern development environment with:
frequent releases
CI/CD flows
DevSecOps
SAFe-inspired working methods
outsourced deliveries and complex integration environments
The role is located in Sundbyberg, with a requirement of at least two days per week at the office. Other days, work can be performed remotely.
Read the full announcement on our external website!
Get to know us better by visiting our website and following us on LinkedIn.
Kronofogden.se: Work with us
Kronofogden on LinkedIn
Welcome to submit your application by 2026-10-07!
We collaborate with Skatteverket in our recruitment, which means that Skatteverket's HR department will handle your application.
Kronofogden uses the government framework agreement for job advertisement services. We therefore kindly decline calls from job advertisement brokers or salespeople.