Do you want to develop your career in customer service in an international and innovative organization?
Are you organized, solution-oriented, and thrive in a role with many contact points? Then this could be your next step!
On behalf of Thermo Fisher Scientific, Adecco is now recruiting a Senior Customer Service Representative for an exciting full-time assignment with a planned start in December. You'll have the opportunity to work in a global organization that develops solutions to make the world healthier, cleaner, and safer.
About the Role
As a Senior Customer Service Representative, you'll be an important part of the customer service organization and will be responsible for ensuring a professional and smooth customer experience throughout the order and delivery process.
You'll serve as a central point of contact for customers, internal teams, and other partners. The role suits you if you enjoy combining customer contact, administration, problem-solving, and collaboration – and are motivated by creating structure and high quality in your daily work.
You'll work closely with sales, logistics, finance, and others, contributing to both strong customer relationships and efficient internal processes.
You'll be employed as a consultant through Adecco and will have the opportunity to work at Thermo Fisher Scientific – a global and world-leading company in science and research. The assignment starts in December and is expected to last 8 months, with the possibility of extension.
The role is full-time and offers a flexible hybrid work model, where you can combine working from home with working in the office.
Your Main Responsibilities
Handle incoming customer inquiries via phone and email
Register, administer, and follow up on customer orders
Prepare and manage quotes
Ensure that customer and order information is correct and up-to-date
Follow up on deliveries and manage any discrepancies
Collaborate with sales, logistics, finance, and other internal departments
Identify improvement opportunities and contribute to more efficient customer service processes
Ensure high customer satisfaction through clear communication and professional conduct
What We're Looking For
We believe you're a service-oriented and thorough person who enjoys taking responsibility and solving problems. You communicate easily with different types of people and thrive in an international environment where the pace can vary.
To succeed in the role, we would like you to have:
High school diploma or equivalent
At least one year of experience in customer service, order administration, or similar
Very good English skills, both spoken and written
Good knowledge of Microsoft Office
Practical experience working in SAP (required)
Experience with order handling and order registration in business systems
A structured and thorough work approach
Strong service orientation and good communication skills
Ability to work both independently and collaboratively with others
Interest in solving problems and creating positive customer experiences
It's a Plus If You Have
Experience with ERP systems, such as SAP or Oracle
Experience with CRM systems
Knowledge of additional European languages
Experience from an international organization or Shared Service Center
Contact Information
If you have any questions about the position, please don't hesitate to contact the responsible recruiter:
Amila Dresevic at 073 684 78 61.
NOTE: We do not accept applications via email!
Welcome to apply!