SEB Kort is now seeking a new colleague for their French-language customer service team. Here you'll help SEB's customers and develop in a safe and inspiring work environment at the headquarters in Arenastaden, Solna, with art on the walls and a barista who makes your coffee.
ABOUT THE POSITION
SEB Kort operates throughout the Nordic region and partners with brands such as SEB, AirPlus, Strawberry and several co-brand partners. They offer services to both private and corporate customers and handle over one million customer interactions per year via phone, email and social media.
As a customer service representative, you'll be part of the team that delivers top-class service to SEB Kort's customers. Your main task is to provide support via email and phone, answering questions about invoices, transactions, complaints, credits and interest rates, and guiding customers through SEB's digital services, always focusing on high quality and the best possible customer experience.
WHAT WE OFFER YOU
⭐️ Comprehensive training and ongoing coaching in communication, customer management and business acumen.
⭐️ Customer service certification upon completion of training (Workz Academy)
⭐️ Collective agreement terms and wellness benefits.
⭐️ Access to a dedicated operations manager who supports your development and is always available.
⭐️ A safe and stimulating work environment with opportunities for personal and professional development.
WHO ARE YOU
To succeed in this role, you need a strong service commitment, drive to achieve results and professional conduct. You enjoy collaborating and have frequent contact with both customers and colleagues. Since SEB operates in a dynamic industry with many products, we'd like you to be curious, learn quickly and drive your own development. We'd also like you to have:
Completed upper secondary education or equivalent
Fluent written and spoken French, Swedish and English. It's a plus if you also have language skills in Spanish, German, Norwegian or Finnish
Passed background check
PRACTICAL INFORMATION Start date: By agreement Employer: SEB Kort Scope: Full-time, permanent employment with introductory probation period Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact for questions: [email protected]
APPLICATION
We value what you can do and your willingness to develop, rather than just looking at your CV. The first step in our recruitment process is therefore a matching test sent to your email immediately after application. To move forward, you need to complete the test, which takes a maximum of 15 minutes.
Good luck and we look forward to your application!