We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
As a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your competencies and ambitions – always with people at the center.
For our customers, it means we are a reliable supplier that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our deliverables.
Collaboration and quality characterize everything we do, and our core values are summed up in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Göteborg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Are you a problem solver? We are looking for 1st line support technicians!
For several of our customers in the Stockholm area, we are looking for driven and motivated support technicians who want to deliver the best support to users. Are you the one we're looking for?
As a consultant at Eccera, you get secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development as you continuously gain new experiences and knowledge. An excellent opportunity to build a career.
Your Responsibilities
In the role of 1st line support technician, you will receive and handle incoming tickets via phone, email, and ticket management system. You will work on and troubleshoot technical problems in both hardware and software, and perform basic network troubleshooting. In addition, you will work with standard applications and systems, as well as company-specific ones. You document and, when necessary, escalate tickets to 2nd line.
Your Profile
We are looking for a service-oriented and solution-focused 1st line support technician who wants to be part of a motivated IT team. In this role, you are the first point of contact to help users with technical questions and problems. You are an important part of ensuring that the IT environment runs smoothly and that employees get quick and professional help.
Requirements
Previous experience in IT support
Knowledge of Windows and Office 365
Ticket management systems and experience working according to the ITIL framework
Experience with account management in Active Directory
Fluent in speaking and writing Swedish and English
Communicative, service-oriented, and enjoy helping others
Merits
B-class driver's license
IT certifications (e.g., Microsoft, CompTIA)
We place great emphasis on your personal qualities.
What We Offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop at all times. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance.