Customer Support Specialist – Inbound Phone Line (Day/Night Shifts)
We're looking for a new team member to join our customer support team. If you enjoy communicating with people, have a pleasant speaking voice, and want to help customers with their inquiries, we'd like to hear from you.
Job Responsibilities
• Receive and handle incoming phone inquiries,
• Provide accurate and clear information,
• Work with internal systems,
• Contribute to ensuring smooth operation of the customer support line.
Requirements
• Completed secondary education,
• Minimum 6 months of experience in customer service,
• English language proficiency at B2 level or higher (verified by certificate),
• Pleasant and clear speaking voice,
• Willingness to work in shift mode (day/night),
• Basic PC skills,
• Reliability and teamwork skills.
This position is also suitable for candidates with disabilities (OZP); the work is not physically demanding.
Shifts
• Day shift: 08:00 - 20:00
• Night shift: 20:00 - 08:00
• To maintain service quality, we require 2 shifts per month to be worked on-site at our client's office in Prague (08:00 - 16:00), where supervision, feedback sessions, and regular training take place.
We Offer
• Competitive salary,
• Meal voucher allowance,
• For Prague shifts, fully covered accommodation, travel expenses, and meal allowance,
• Stable employment on a long-term project with social impact,
• Quality training and ongoing support,
• Opportunities for professional growth and development.
Work Location
• Třída Tomáše Bati 269, Zlín - Prštné
• Initial training takes place in Zlín.
Employee Benefits:
Competitive salary, meal voucher allowance, for Prague shifts fully covered accommodation, travel expenses, and meal allowance, stable employment on a long-term project with social impact, quality training and ongoing support, opportunities for professional growth and development