Operations Manager Housekeeping
Are you the person who creates structure, order, and makes operations run smoothly?
Swedish Fastighetsstäd is looking for a structured and driven operations manager who wants to take full responsibility for our housekeeping delivery at our largest hotel customer in Stockholm.
We're looking for someone who loves order, planning, and follow-up. You stay one step ahead, see what needs to be done, and ensure the right person is in the right place at the right time.
The role is operational and involves significant personal responsibility. For the right person, there is an opportunity to develop into an operations manager for our entire facility maintenance operations.
About the Role
Your main objective is to create a well-planned, structured, and stable housekeeping operation.
You are responsible for the daily delivery of room cleaning and preparation and ensure that staffing, supervision, quality, and follow-up function properly. You work closely with both the hotel's contact persons and the housekeeping staff.
You should stay one step ahead, ensure proper staffing, create clear procedures, and follow up on their implementation. At the same time, you should be a present leader who motivates and engages staff, creates involvement, and gets the team to work together toward clear goals.
You will, among other things:
plan and ensure daily housekeeping staffing
work proactively on staffing and recruitment
create clear procedures and methods for hotel cleaning
follow up on agreed tasks being completed
lead, motivate, and engage staff
be clear about expectations, give feedback, and act when something isn't working
ensure high and consistent quality in hotel room cleaning
be the hotel's main contact person for housekeeping delivery matters
follow up on costs, productivity, and profitability
identify problems before they arise
continuously find better and more efficient ways to plan and run operations.
The goal is simple: the right person in the right place, clear procedures, engaged employees, well-cleaned hotel rooms, a satisfied customer, and profitable operations.
Approximately two days per week you work operationally as a Quality Supervisor in housekeeping at the hotel. Then you ensure that the hotel rooms meet the right quality standards. The rest of the time you focus on planning, staffing, customer contact, follow-up, and development.
Weekend work occurs.
Who Are We Looking For?
We believe you are a very structured person.
You enjoy planning, procedures, and follow-up. You pay attention to details without losing sight of the big picture and enjoy juggling multiple tasks at once.
You:
have experience leading people
are self-driven and take your own initiative
are thorough and responsible
are good at planning and problem-solving
have the ability to engage people and bring the team along
are comfortable communicating with customers
understand that quality and profitability must go hand in hand
thrive in a small and fast-growing company where you help build the structure.
Experience from hotels, housekeeping, facility services, or other labor-intensive service operations is a requirement.
We require no academic education. For us, the right person, relevant experience, and above all the ability to create structure, lead people, and make things work is more important.
Opportunity to Grow
You start with responsibility for housekeeping delivery at our largest hotel customer. As you succeed in the role, there is an opportunity to gradually take on responsibility for more parts of the business and eventually develop into an operations manager for Svensk Fastighetsstäd.