Operator at Securitas Malmö

Securitas Sverige Aktiebolag · Full-time

Agnesfridsvägen 113A, MALMÖ, Sweden

Company Description Securitas has an important role in society and manages one of Sweden's most critical missions - protecting people and helping them feel secure. Now you have the chance to become part of Sweden's largest security company. As the country's largest employer in our industry, we can offer you development opportunities and variety that few other companies can. We strive for unified leadership with balance between expectations and resources. Securitas Sweden maintains wartime personnel readiness. In short, this means that as an employee, in the event of war, you will retain your employment and be managed by Securitas. You take care of people's security - Securitas takes care of you. About the Role Securitas Contact Center is our on-call telephone service that helps our customers any day of the year or time of day. As an Operator at Contact Center, you will be an important part of our safety and security operations, receiving incoming calls and ensuring that the right action is taken for each situation. You work according to pre-established guidelines developed in agreement with the customer and ensure that our customers and their customers are handled appropriately. Examples of telephone services handled by Contact Center Property on-call Parking on-call Security on-call Crisis on-call Command Center As part of the Command Center, you have special responsibility for guard safety by monitoring and supporting them when they are out with our customers, both during routine assignments and alarm responses. You receive calls from guards and provide support throughout their work shift, from start to finish. In this role, you ensure that the right actions are taken without delay and serve as an important source of security for our guards in situations that can sometimes be risky. You will work with multiple different phone lines and operational areas, which provides a varied and developmental workday. The role includes, among other things: receiving and assessing incoming calls prioritizing and initiating the right action quickly and correctly providing support during acute and stressful situations maintaining close communication with guards in the field ensuring high service and security for both customers and guards Work Hours The position is a needs-based employment. Work shifts can be up to 12 hours long and may be scheduled during day, evening, night, and weekends. All work is performed from our central office in Jägersro. We are security. We are Securitas. Job Requirements To thrive in this role, you are tech-savvy and comfortable working in multiple digital systems simultaneously. You find it easy to maintain focus even during quieter periods and enjoy a role that requires accuracy, attention, and quick decisions when the situation demands it. Experience from, for example, an alarm center, security, customer service, or other operations with high demands on multitasking capacity is advantageous. Requirements: You have passing grades in Swedish from the first year of upper secondary school or equivalent course You are at least 18 years old Advantages if you have Experience in customer service work, in a phone-based role As a person, you are calm, organized, and service-oriented. You can handle periods of high pace while also having the patience and discipline to maintain focus when workload is lower. Because this role involves significant responsibility and close collaboration with both customers and colleagues, you need to be comfortable working both independently and as part of a team. You are reliable, helpful, and attentive to your surroundings, and you contribute to creating security for the people around you. Additional Information We only accept applications through our recruitment tool. For this position, you will meet our colleague Hubert – an AI support we use in the recruitment process. Hubert helps us get a better picture of your experience, knowledge, and how you act in different situations. The purpose of Hubert is to contribute to a fairer and more equitable assessment in the initial interview. Please take extra care with your answers. By using Hubert, we can also ensure that everyone who meets the basic requirements gets the opportunity for an interview, which can otherwise be difficult when there are many applicants. If you have questions about the role, feel free to contact recruiting manager Therese at [email protected]. If you have questions about the recruitment process, please contact recruiter Julia Olander at [email protected]. The position is a needs-based employment with start date by agreement. We apply a 6-month probationary period We use chat-based interviews with AI and tests as part of our selection process We communicate primarily via email Application deadline is 2026-09-20 For employment with Securitas Sverige AB, you must have passing grades from the first year of upper secondary school in Swedish and be approved by the County Administrative Board for employment in an authorized security company according to the Act (1974:191) on Security Companies (this application is submitted by Securitas). Depending on the position, a security clearance according to the Security Protection Act (2018:585) may also be required. To investigate and assess whether you meet the requirements to be approved under the respective legislation, a background check is conducted. The assessment concerns lawfulness, suitability, reliability, loyalty, and any potential vulnerabilities. Information obtained may come from yourself, public sources, or authorities. We apply a comprehensive assessment when evaluating suitability for each position. Salary and employment terms are based on the collective agreement between the employer organization Säkerhetsföretagen and the Swedish Transport Workers' Union. More information about Securitas as an employer and what it's like to work with us can be found at securitas.se