Nova is growing. Do you want to grow with us?

Sokigo AB · Full-time

Löfströms allé 1b, Sundbyberg, Sweden

Do you have strong knowledge of Nova and enjoy helping others get more out of the system? Are you pedagogical, solution-oriented, and curious about how technology can simplify customers' daily work? Then the role of Product Specialist at Sokigo might be for you. We are now looking for a Product Specialist for Nova, our case management system used by many Swedish municipalities, including building permit departments. You will become part of the team that helps our customers use and develop Nova according to their needs and work processes. About the role As a Product Specialist, you work closely with our customers and help them get maximum value from Nova. You guide and train users, answer questions, and help customers find smarter and more efficient ways to work in the system. You conduct training for both individual users and larger groups and take on smaller consulting assignments where you help customers develop their work processes. You also serve as support to our support team on questions that require deeper knowledge of Nova. The role sits at the intersection of operations, technology, and customer needs, and suits you if you enjoy understanding both how a system works and how it can create value in the customer's daily work. In this role, you will, among other things: Train and guide customers in the use of Nova. Provide advice on how the system can be used to support and streamline the customer's work processes. Conduct smaller consulting assignments related to customers' processes and use of Nova. Provide support to the support team on complex questions that require in-depth system knowledge. Contribute knowledge and experiences from customer interactions to the team's continued work and development. Who are we looking for? We are looking for someone with very strong knowledge of Nova and hands-on experience working in the system. You find it easy to understand different organizations' needs and enjoy helping others find solutions that work in practice. To succeed in the role, we believe that you: Are pedagogical and communicative and can make systems and features understandable to different types of users. Are service-oriented and solution-focused with a genuine interest in customer needs. Are structured and take responsibility for driving your tasks forward. Are curious about technology and want to understand how systems, processes, and operations connect. Are flexible and enjoy working in a role where needs and tasks can vary. Are relationship-building and appreciate working closely with both customers and colleagues. Qualifications Very strong knowledge of Nova, built on hands-on experience working in the system. Interest in technology and a desire to understand how different systems and solutions connect. Very strong ability to express yourself in Swedish, both verbally and in writing. About Sokigo Sokigo is Sweden's largest supplier of system solutions for the municipal market. We are an ambitious company that is passionate about long-term relationships and creating profitability for our customers. As an employee with us, you get access to a wide range of benefits, including generous wellness allowance and health insurance. You get to work with over 250 friendly and engaged colleagues. Sokigo is part of the modern and sustainable working life – we have a positive approach to hybrid work from home and the office, where we meet at least two days per week. Sokigo is part of the Addnode Group. Good to know Other The position is a permanent full-time employment with start date by agreement. The work location for this position is our office in Sundbyberg, but other locations where Sokigo has offices may be relevant for the right person. Selection is ongoing so submit your application as soon as possible. As a routine, we always conduct background checks on intended candidates. To create a fair and accurate recruitment process, we use personality and capacity tests in our selection. Work samples may occur. We decline contact from recruitment agencies. Want to know more? About the role: [email protected] About the process: [email protected]