Norwegian-Speaking Customer Service Representative for Sportproffsen.se & Sportproffen.no

Sportproffsen Sverige AB · Full-time

Lindövägen 14, Vallentuna, Sweden

Sportproffsen was founded in 2020 and is part of Nordic Sports Brands, which has entered a period of strong growth. Our vision is to grow into the best company in the industry in the Nordic region when it comes to customer experience, employee experience, and profitable growth. The business is driven by a dynamic culture that encourages performance and continuous development, along with the vision - "well-being for people". The core of our business model is strong e-commerce expertise and product development. Our Swedish office is located in Vallentuna where we house our warehouse and store under the same roof. Right now we are looking for a new customer service representative who can help us grow and deliver first-class service in both Sweden and Norway. Do you love talking about training and exercise equipment? Do you enjoy learning about new products? Can you explain what good service is and do you enjoy customer contact? Do you feel energized when you hang up the phone after a customer call? If the above applies to you, then you have the chance to be part of building up a company and working with customer service and product advice in a completely new initiative within training and e-commerce. We want to make accessible training and activity available to everyone from home. We want our customer service representatives to have a big playing field to create fantastic customer experiences. By this we mean that we have great confidence in our employees' ability to meet our customers. No two customer interactions are the same. Your days will be spent on: Helping our customers with products, training, deliveries and much more, via phone, email and chat Deliver world-class customer service to all our customers Improve our service by proactively sharing your experiences and ideas Assisting with translations and content for our website and social media Recording product and advertising videos in Norwegian Desirable qualifications for you as an applicant: You have a passion for training and exercise equipment You strive to deliver first-class service and love customer contact You have experience as a customer service representative and/or in online sales We would also like to see that you have: Worked with training in some form Understanding of exercise machines and their technical properties A strong desire to learn about new products Experience working in e-commerce Are flexible and adapt well to change and new challenges We offer a position in a fast-growing company and a flexible workplace. The position is full-time and begins with a six-month trial period. Start date by agreement, but we would appreciate it if you could start immediately. The selection process is ongoing and we warmly welcome your application as soon as possible. As part of the recruitment process, candidates who advance will be asked to complete a task to assess written service skills. Sportproffsen is a drug-free workplace and we conduct drug testing as part of our recruitment process. The final candidate will undergo a drug test through our partner Previa. With this initiative, we want to engage our employees to work towards promoting well-being, exercise, and health in accordance with the industry and the company's mission. Do you have any other questions? Feel free to email [email protected]