MS Engineer (L2)

NTT Czech Republic s.r.o. · Full-time

Praha, Czech Republic

Initial contact via email - Mazurová Anna, email: [email protected] Incident/ticket resolution (via phone, email, chat) and implementation of requirements. Provision of L1 technical support to customers in the area of networks. Monitoring of customer infrastructure, customer communication, troubleshooting. Previous IT support experience required. Willingness to work 24/7 shifts. The primary responsibility of Support Engineers is to provide a service to internal clients through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events. Experience with technical support. Willingness to work on 24/7 shifts. Employment benefits - Training in scope agreed with direct supervisor 5 weeks of vacation 3 so-called Sick Days per year Wage replacement for temporary work incapacity exceeding the statutory replacement amount up to the fixed base salary for temporary work incapacity up to 21 days per year Laptop and mobile phone including data plan according to company standards Contribution to supplementary pension insurance in the amount of 1,000 Kč per month (after probation period) Above-standard health care (after probation period