MS Engineer (L1)

NTT Czech Republic s.r.o. · Full-time

Praha, Czech Republic

Resolving incidents/tickets (via phone, email, chat) and implementing requests. Providing L1 technical support for customers in the networking field. Monitoring customer infrastructure, communicating with customers, troubleshooting. Previous IT support experience required. Willingness to work 24/7 shifts. The primary responsibility of Support Engineers is to provide a service to internal clients through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events. Experience with technical support. Willingness to work on 24/7 shifts. Training scope to be agreed with direct supervisor 5 weeks vacation 3 sick days per year Wage compensation for temporary work incapacity exceeding the statutory compensation amount up to the fixed base salary for a period of temporary work incapacity up to 21 days per year Laptop and mobile phone including data plan according to company standards Pension insurance contribution of 1,000 Kč per month (after probation period) Above-standard healthcare coverage (after probation period)