Reservations Manager

NAVATEL a.s. · Full-time

Czech Republic

RESERVATIONS MANAGER We offer: 45,000 CZK gross / month (starting salary) Wellness hotel Windsor, Hotel Zátiší, Špindlerův Mlýn Contact: M: +420 724 521 068 E-mail: [email protected] What awaits you with us? We are looking for a careful and communicative colleague to take over reservations management for Wellness hotel Windsor and Hotel Zátiší. Your main task will be complete management of individual and group reservations for both hotels and communication with guests and business partners. Your role includes: • Processing phone, email, and online reservations • Daily work in the HotelTime hotel system • Control of reservations coming from online sales portals • Communication with travel agencies • Written and phone communication with guests in Czech, German, and English • Management of group reservations, rooming lists, changes, and group requests • Preparation of programs and organizational materials for individual hotel departments • Close collaboration with reception, restaurant, and other hotel operations • Control and resolution of potential discrepancies in reception matters and inventories Part of the initial training includes getting to know the operations of the reception in both hotels. We need you to become well acquainted with our rooms, services, and how the hotels function so you can subsequently manage reservations independently and confidently. What do we expect from you? • At least secondary education with a high school diploma • Good written and spoken knowledge of German and English • Very good user knowledge of PC work - Outlook, Word, Excel • Carefulness, reliability, and attention to detail • Pleasant and professional demeanor • Ability to independently organize your work and see things through to completion • Willingness to communicate with guests and business partners • Experience from a hotel environment is a great advantage What do we offer? • 8-hour workday from Monday to Friday • Free weekends and public holidays • Work in the office of Wellness hotel Windsor in the center of Špindlerův Mlýn • Company phone • Stable employment and long-term cooperation • Employee accommodation and meals • Monthly performance bonuses • Contributions toward transportation, vacation, and pension savings • Employee discounts on stays and meals at our hotels • Work in a friendly team and the support of a stable company