Customer Service Representative for our Client in Uppsala | Full-Time

Manpower Aktiebolag · Full-time

S:t Persgatan 17, Uppsala, Sweden

Are you service-oriented, communicative, and thrive in a role where you help people on a daily basis? Manpower is now seeking customer service representatives for a consulting assignment with a client in community-oriented services. The assignment is full-time starting in early October with good potential for extension. Here you'll work in an important function where quality, accuracy, and customer focus are central. Location: Uppsala Start: Early October Assignment Length: Assignment through February 28, 2027 but opportunity for extension Scope: Full-Time Working Hours: Monday-Friday 08:00-16:45 About the Customer Service Representative role As a customer service representative with us at Manpower, working with our client, you'll work in a central service function with daily contact with both private individuals and care personnel. You handle incoming cases via phone, email and other digital communication channels and ensure that each customer contact maintains high quality. The role involves both customer service and administration and suits you if you are solution-oriented, structured and comfortable working in multiple systems simultaneously. You'll become part of an engaged team where collaboration and continuous improvement are a natural part of the daily routine. Examples of common work tasks: Handle incoming customer cases via phone from private individuals and care personnel Respond to and manage customer cases via email and other digital channels Ensure fast, accurate and solution-oriented service in every customer contact Identify customer needs and when needed, guide to the right solution or further department Contribute to continuous improvement of routines and working methods within customer service The person we're looking for We're looking for you who have experience in customer service or service and who thrive in a role with lots of customer contact. You are communicative, thorough and have a professional manner even in high-paced situations. You have good systems knowledge and find it easy to adapt to new working methods and routines. We see that you have: Complete secondary education Experience working in customer service, service or equivalent role Very good Swedish language skills, both spoken and written Good systems knowledge Meritorious Experience in customer service work with phone as the primary channel Experience with administrative tasks and case management systems The recruitment process In this recruitment process, a mandatory step is a digital chat interview. Immediately after you complete your application, you'll receive an email and SMS with a link to Hubert where you'll conduct the chat interview. About the consulting role As a consultant with us, you get the opportunity to meet new challenges, make new contacts and broaden your experience by working on different exciting assignments with our clients within a geographical area. How do I apply for the job? It's very simple! Apply for the job via the application button. If you have questions, you're welcome to contact the responsible recruiter Sara Nordström via email: [email protected]. Please note that we do not accept applications via email! We look forward to hearing from you! Reminder before applying To allow us to review your application in the best way, we ask you to clearly describe your previous work experience. State your previous employers, your title and the time period for each job. If you have also worked for a staffing company before, we'd like to know that as well. Develop with Manpower At Manpower you get the chance to gather experience, discover new industries and build your career through assignments with attractive employers throughout Sweden. For many, it's the start of something new, for others the next step in an already established career. Regardless of where you are, you get the security of employment with a collective agreement, competitive salary, insurance and pension while developing through new challenges and opportunities. At Manpower, Experis and Jefferson Wells we value a safe and transparent recruitment process. We will never ask you for payment, bank details or other sensitive personal information in connection with a job application or recruitment. If you receive suspected messages claiming to be from us, please contact us at [email protected].