Are you a service-oriented person passionate about solving problems? Then you might be the right person for us!
WePack AB is currently looking for a new customer service representative for our office in Malmö. In this role, you will work for one of Europe's largest companies in smart accessories. You will work with customers calling and emailing with questions about delivery times, complaints, and general product inquiries.
Does this sound like a job for you? Then keep reading!
Main responsibilities and what we're looking for:
Customer service via phone and email
You answer customer questions via phone and email. Our customers are mainly in Sweden, Denmark, Norway, and Finland, but also throughout the rest of Europe.
Communication is primarily in Swedish and English. Knowledge of other European languages, such as Danish, Finnish, or German, is a merit but not a requirement.
Troubleshooting and problem-solving
You identify the customer's problem and guide them toward a solution in a clear and instructive manner.
Previous troubleshooting experience is not required. We will teach you how our products and systems work. However, it is important that you enjoy analyzing problems and finding out what actually went wrong—for example, being able to see when a customer has ordered the wrong model and help them find the right one.
Process refunds
Pick and pack exchanges and perform light warehouse work
Our expectations of you:
Positive, patient, and service-oriented
Thorough and organized
Flexible team player who can also work independently
Fluid communication in Swedish and English, both spoken and written
Enjoy delivering service over phone and email
Flexible for warehouse work, such as packing and shipping orders, as well as restocking products
We see that you have good computer skills and are comfortable working in various programs and systems. The role involves daily work with computer-based tools, which requires basic understanding of how a computer and programs work.
Merits:
Previous customer service experience is a merit but not a requirement.
Previous e-commerce experience is a merit but not a requirement.
Fluid spoken and written communication in any of the following languages: Finnish, German, and/or Dutch is a merit but not a requirement.
We offer:
An exciting position with great development opportunities
A dynamic work environment in new, modern facilities
Starting salary is 24 000 kronor.
Your profile:
We would like to see that you have a complete high school diploma, and it is a merit if you have worked in customer service before. Since this position involves both talking on the phone with and answering emails from customers, we appreciate that you are patient, stress-resilient, and communicative. To perform this job, it is also necessary that you are service-oriented, positive, and have strong computer skills. You must also be able to express yourself fluently in both Swedish and English, both spoken and written.
About us:
For a decade, WePack AB has been one of the largest sellers of smart accessories throughout Europe. From our newly built warehouse and headquarters in Malmö, we run an e-commerce business selling accessories and attachments for smartphones, smartwatches, tablets, and much more. WePack is a growing company and an exciting workplace with plenty of variety.
Salary by agreement. References from previous work are desired with your application.
Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to meet your needs.