About the Position
We are looking for someone who wants to work as customer support for our client in Sundsvall. Do you have experience from a previous role in customer support, enjoy working in a dynamic environment, and have a knack for quickly learning new systems? That sounds great—then we have the job for you! We are looking for someone who is solution-focused, proactive, and comfortable working independently. You have a good sense of numbers and are committed to improving the customer experience.
About Us
KFX HR-partner is an authorized staffing, recruitment, and career transition company. We are very concerned that you feel comfortable working with us and at your customer workplace. With us, you are an important and valued person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the staffing industry's best employer.
You will be employed by KFX HR-partner, so it is important that you are comfortable in a consultant role. As a consultant, it is important that you can take your own initiative, are flexible, and reliable. You are our and the client's face to the world and should therefore understand our and the client company's organization. Our guiding principles at KFX HR-partner are Pride, Care, and Commitment—these should permeate everything we do.
Key Responsibilities
In your role as customer support, you will be an important part of the team that daily supports and serves our customers via phone and email. Together with your colleagues, you handle a wide range of issues, always with a focus on providing professional and solution-oriented service.
Examples of tasks:
Answer questions and provide support regarding services, prices, and bookings
Register and manage cases in our systems
Suggest improvements in customers' waste management
Help customers get started with digital solutions and services
Collaborate with internal functions to ensure a good customer experience
Qualifications
We are looking for someone who is organized, solution-focused, and interested in working in digital environments. You are comfortable taking responsibility and have a good ability to handle technical challenges while delivering excellent customer service. You have an eye for detail, are flexible, and are driven to find efficient solutions. You enjoy working independently but also appreciate being part of a team where collaboration and good communication are important.
To succeed in the role, we see that you have:
At least three years of upper secondary education or equivalent
Several years of relevant work experience
Good technical system proficiency
Good knowledge of the Office suite
Good English skills in both spoken and written form
It is meritorious if you have:
Experience working in digital environments
Experience in customer-facing service
Experience with case management systems
Other Information
Start date: by agreement
Scope: full-time
Salary: individual salary setting (Unionen Collective Agreement)
This is a consultant assignment where you are employed by KFX and work at the client's site. We conduct a background check in all recruitment processes. For questions or inquiries, contact responsible recruiter Matilda Carlsson at [email protected]. We do not accept applications via email. Selection is ongoing and the position may be filled before the application deadline. So take your chance and apply today!
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