Aleo Omsorg is a family-owned company that offers home care services, residential support, and household services. Our vision is to create security and independence for our customers, with care from the heart. With us, you'll work in a dedicated team with close support, collective agreement benefits, wellness allowance, and modern work tools.
Are you service-oriented, solution-focused, and enjoy a role where you get to help people every day? We're currently looking for a customer service representative to join our team!
About the Role
As a customer service representative at Aleo, you are an important contact person for our customers, relatives, and potential customers. You are part of our team and play a central role in ensuring that our customers receive fast, professional, and considerate service.
You will have many points of contact and work closely with employees who work out in the field. This means you need to be able to switch between different types of cases, prioritize when there's a lot to do, and maintain a calm and professional demeanor.
The role suits you if you enjoy solving problems, taking responsibility, and building good relationships. You'll become part of an operation in development where your ideas and improvement suggestions are welcome. In the role, you will, among other things:
Answer incoming calls and emails from customers, relatives, and potential customers
Help customers with questions, feedback, and various types of cases
Receive cancellations and absence notifications from customers
Register, follow up, and delegate cases internally
Contact employees in the field to ensure that customer needs are handled in the best way possible
Follow up on customer feedback, comments, and complaints
Handle and provide feedback on compliments and positive feedback
Who Are You?
We're looking for someone who enjoys helping people and always strives to find a good solution. You are confident in your communication and find it easy to build trust, both with customers and colleagues.
You thrive in a fast pace and can handle multiple cases in parallel without losing structure or quality. You take responsibility for your tasks, work independently, and see what needs to be done.
We believe you are:
Service-oriented and customer-focused
Communicative and relationship-building
Solution-focused and unpretentious
Organized and thorough
Self-driven and responsible
Flexible and comfortable in situations where the pace is sometimes high
A team player who enjoys collaborating and contributing to the team
We would like you to have:
Previous experience in customer service
Experience working in care and health services
Good computer skills and quick to learn new systems
Very good Swedish in speech and writing
Good English in speech and writing
What We Offer
Employment type: Permanent position starting with a 6-month trial period
Scope: Full-time, 40 hours/week
Working hours: Weekdays 07.00 – 16.00
Work location: Åkerbyvägen 188, Täby
Start date: October or by agreement
We conduct continuous selection and the position may be filled before the final application deadline, so apply today!
We do not accept applications via email.