Make a difference for our Finnish customers! SEB Kort is looking for you—someone who is passionate about service, finds solutions, and thrives in a fast-paced, professional environment in Solna.
About the role SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, Strawberry, and several co-brand partners. They offer services to both private and corporate customers and handle over one million customer interactions per year.
As a customer service representative, you'll be part of the team delivering top-tier service to SEB Kort's customers.
Your main responsibilities:
- Provide support via phone and email.
- Answer questions about invoices, transactions, complaints, credits, and interest rates.
- Guide customers through SEB's digital services (website and app).
- Ensure high quality and the best possible customer experience with every interaction.
Here you'll have the opportunity to develop your customer service skills in an exciting and educational environment.
What we offer you
⭐️ Comprehensive training and ongoing coaching in communication, customer handling, and business acumen.
⭐️ Customer service certification upon completion of training (Workz Academy).
⭐️ Collective agreement terms and wellness benefits.
⭐️ Access to a dedicated operational manager who supports your development and is always available.
⭐️ A safe and stimulating work environment with opportunities for personal and professional growth.
What SEB Kort is looking for You have a strong service focus, are goal-oriented, and enjoy working in a team. You are responsible, professional in your interactions, and enjoy developing yourself. You are also technically curious and comfortable guiding customers through digital services.
We would also like to see that you have:
Upper secondary education
Several years of work experience
Experience in customer service or other service/sales roles
Fluent spoken and written Finnish, Swedish, and English.
It is advantageous if you speak and write fluently in any of the following languages: French, Norwegian, German, and/or Spanish.
Additional information Employer: Workz Client: SEB Kort Start: By agreement Scope: Full-time, permanent position with an initial probationary period Salary: Individual salary determination; collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact: [email protected]
Application We don't review CVs—we focus on relevant skills. If you're curious about a new role or industry, you've found the right place.
When you apply, you'll receive a short matching test via email that takes a maximum of 12 minutes to complete. Remember to finish the test so we can move forward in the process, as this is the first step. We look forward to your application!