Want to become great at customer service and sales?
Releasy is now hiring more colleagues for customer service in an assignment with Telia. Here you go the extra mile in every customer experience by delivering first-class service and always striving to ensure the customer has the best solution for their services with Telia.
Does this sound like something for you? The next training starts on September 25 and we want to fill the positions as quickly as possible - don't delay your application!
About the Role
As a Customer Service Representative, you will:
Represent our client Telia - one of Sweden's leading companies in IT and telecommunications.
Be private customers' first point of contact via phone and email.
Deliver top-class service by answering questions and solving problems related to the customer's services with Telia.
Work actively with upselling in every customer interaction by identifying customer needs and offering the right solutions.
For those who excel in sales, there is an opportunity to advance into Telia's G.O.A.T Club – a competition for the very best. Here, the strongest performances are rewarded with loyalty points, unforgettable conference trips, and the chance to apply to our exclusive G.O.A.T Talent Program. Will you be Linköping's next G.O.A.T?
Employment Type: Permanent employment with a 6-month probationary period.
Training: 6 weeks of basic training combined with hands-on work.
Salary: Fixed monthly salary combined with performance-based bonus tied to your sales.
Working Hours: Working hours are scheduled within Telia's opening hours, which are Monday-Friday 08.00-19.30 and Saturdays 9.00-17.30.
Start Date: Training begins September 25, 2026, which is also your employment start date.
We're Looking for You
Hold a high school diploma.
Speak and write fluent Swedish.
Have good ability to speak and write in English.
Have computer skills and preferably system competence.
Experience in service or sales is an advantage, but not required.
We're looking for someone who thrives working toward clear goals and has a genuine interest in customer satisfaction. You don't need any prior knowledge, but as a person you should be communicative, helpful, and results-oriented. Upselling is a central part of our service, and to succeed in the role you need to be curious about exploring customer needs and motivated to offer solutions. Most importantly for us is that you have the right attitude and are motivated to learn how to deliver a first-class customer experience.
We Offer
Coaching, follow-up, and a clear path forward in your development.
Career opportunities through Releasy's career ladder and internal development programs.
Secure employment with collective agreement and pension.
Wellness benefits and other benefits for your health and well-being.
A permanent place in an open office landscape with your team and your manager.
At our office in Mjärdevi, there are good bus connections to Norrköping and Motala, as well as free parking.
Ready to Take the Next Step?
Submit your application today! We handle applications on a rolling basis and the position may be filled before the application deadline of September 20, 2026.
We use a structured recruitment process to ensure fairness and quality. The process begins with screening questions to verify basic requirements. This is followed by a background check that you will review before deciding whether to share it with us. Automated systems may be used, but all decisions are made by people. Background checks are conducted to create a safe work environment for both customers and employees.
If you advance in the process, you will be called in for an interview, supplemented with tests and digital reference checks to get a complete picture of your competence.
For questions about the position, contact the responsible recruiter at [email protected]
We handle recruitment internally and decline contact from recruitment firms.
Releasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector, among others. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.
With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value - both for you and your customers.