We have the world's most important work – we work towards sustainable societies. Join us on the journey towards tomorrow's water and sewage solutions!
Gästrike Vatten's mission is to facilitate people's daily lives and contribute to sustainable societal development in our five owner municipalities: Gävle, Hofors, Ockelbo, Älvkarleby, and Östhammar.
With us, you'll get a developmental role with significant involvement and personal responsibility at a workplace characterized by strong commitment.
We are now seeking a Customer Service Representative for our Service Center team.
1 position(s).
JOB RESPONSIBILITIES
Do you want to help make it easy for our customers to do the right thing? Do you thrive in an environment where development, digitalization, and continuous improvement are a natural part of daily work? Then you might be our next customer service representative.
With us, you'll have a central role where you meet customers, provide support and guidance, and help create efficient processes.
You communicate with our customers and ensure they receive correct information and guidance on a wide range of issues. The role is varied, and beyond traditional customer service tasks, you're expected to actively participate in the unit's development work and digitalization efforts.
Your main responsibilities include handling customer support inquiries via phone and email, as well as customer visits. You take ownership of each case from start to finish, with support from your colleagues. You find the answers and convey them to the customer in a professional and trustworthy manner.
Other tasks include:
· Invoicing and claims management
· Internal administrative work
· Handling and registration of internal and external mail
· Participation in internal and external meetings/events where you represent the Service Center and Gästrike Vatten.
QUALIFICATIONS
We're looking for someone with drive, who enjoys finding solutions and wants to help develop future working methods. We see that you have work experience and customer service and administrative experience. You have good administrative and communication skills and can express yourself well in both speech and writing. You should enjoy working with customers with Gästrike Vatten's mission in focus. You are self-driven, take own initiative, and have a good understanding of digital processes and systems.
You have a valid driver's license (Category B) as customer visits and participation in events across our 5 owner municipalities may be part of the role.
We appreciate experience working with case management systems and previous work in public sector operations. Experience from the water and sewage industry is a merit. It's also an advantage if you've worked with digitalization of processes and system administration.
As a person, you enjoy working in a group while also performing your tasks independently. You carry out your work in a structured manner and can quickly familiarize yourself with new areas, communicating clearly and simply both in writing and verbally.
We place great emphasis on your personality and see that you as a person are service-oriented, communicative, and can handle multiple tasks simultaneously.
Employment type: Permanent position.
Duration: Indefinite.
A probationary period may apply.
We warmly welcome your application!
If you have a protected identity, please contact the responsible recruiter for further instructions on how to apply.
In preparing for this recruitment process, Gästrike Vatten has made decisions regarding recruitment channels and marketing. We therefore politely decline contact from media sales representatives, recruitment websites, and similar services.