Särnmark is one of Sweden's oldest companies in personal assistance and was founded by the current owner in 1992. We are a values-driven company that places great importance on individuals' commitment and abilities. With over 3,500 employees, we deliver every day on the promise of "a better life" to our customers. Today we offer personal assistance throughout Sweden.
Would you like to be part of developing the future of personal assistance?
For over 30 years, Särnmark has created opportunities for children, young people, and adults with disabilities to live their lives on their own terms. Our history, experience, and values make us a stable and trusted employer – but we don't stop there. We are a company in development with high ambitions, strong growth, and a clear focus on quality in every interaction, every assignment, and every decision.
Now we are expanding further in Gothenburg and are looking for an engaged Customer and Personnel Manager who wants to be part of developing both our operations, our employees, and the customer experience.
About the Role
As Customer and Personnel Manager, you hold a key role in our operations. You are responsible for a number of assistance assignments and work closely with customers, relatives, personal assistants, authorities, and other partners. You are the natural link between the customer's needs, the business objectives, and the conditions for employees to succeed.
With us, you have great opportunities to make an impact. We are looking for someone who wants to drive development, contribute new ideas, and ensure that we continue to deliver personal assistance with high quality and strong customer focus.
Your main areas of responsibility:
Overall responsibility for a number of customers receiving assistance
Recruitment, onboarding, and management of personal assistants
Work environment and personnel responsibility
Budget and cost responsibility for your assignments
Cooperation with authorities, healthcare providers, and other stakeholders
Ensure quality, documentation, and compliance with laws and regulations
Who are you?
You have experience in personal assistance and are well familiar with LSS. Perhaps you already work today as a customer manager, operations manager, or in another management role in the industry and want to take the next step in an organization where development, quality, and commitment are central. It is a merit if you have academic education such as a degree in social work or equivalent as assessed by the employer.
We believe that you:
Are secure, structured, and solution-oriented
Have a coaching and inclusive leadership style
Thrive with responsibility and making decisions
See opportunities where others see challenges
Are communicative and build strong relationships
Want to be part of developing the business together with colleagues and customers
We place great importance on your personal qualities, your drive, and your ability to create results through people.
Why should you choose Särnmark!
With us, you become part of an engaged team where quality, collaboration, and long-term thinking are in focus. We offer a workplace where your ideas are valued and where you have the opportunity to influence the business's continued development.
We are on an exciting growth journey in Gothenburg and are looking for someone who wants to be part of shaping the future together with us.
Other Information
The position is a permanent employment with an initial probationary period. A driver's license is a requirement as travel within Västra Götaland occurs.
In your application, you must indicate citizenship. If you are not a citizen of Sweden, EU, EEA, or Switzerland, you must be able to prove that you have permanent residence in Sweden in order to be employed at Särnmark.