Office Administrator and Customer Service Representative

M&M Taxi & Transport AB · Full-time

Östra Farmvägen 28 C, Malmö, Sweden

We are looking for a friendly, service-oriented, and detail-focused office administrator to join our team. In this role, you will primarily work with customer contact, bookings and rebookings, and planning and coordinating routes with our drivers. This position is perfect for you if you enjoy interacting with people, are organized, and thrive with varied administrative work. Your responsibilities Answer phone calls and help customers with bookings and inquiries Receive and register new bookings Modify and rebook existing bookings Adjust bookings according to customer preferences and changing circumstances Communicate with drivers and inform them of new or changed bookings Plan and coordinate routes Respond to incoming emails and other customer inquiries Follow up on bookings and customer matters Handle routine administrative tasks Ensure that booking information is accurate and up to date Assist with other office tasks as needed We are looking for someone who Is friendly, helpful, and professional Speaks and writes excellent Swedish Feels comfortable talking on the phone Is detail-oriented and organized Has good computer skills and learns new systems easily Can handle multiple tasks simultaneously Is solution-oriented and can adapt when bookings change Takes responsibility and follows up on your work tasks Is reliable, positive, and enjoys providing excellent service Previous experience in customer service, reception, booking, taxi, transport, or administration is advantageous but not required. We place great emphasis on personality, service mindset, and the desire to learn. About the position Company: M&M Taxi & Transport AB Position: Office Administrator / Booking and Customer Service Representative Scope: Full-time, 100% Working hours: Monday–Friday, 08.00–17.00 Workplace: Malmö Start date: By agreement B-class driver's license: Advantageous but not required How to apply Are you interested in becoming part of M&M Taxi & Transport AB? Send your CV and a brief presentation of yourself to: [email protected] Please mark your application with "Office Administrator".