Municipal Information Officer - Hourly Temporary Position

Kalmar kommun · Full-time

Box 611, Kalmar, Sweden

How exciting that you're interested in working with us! Then you probably value, just like we do, work that truly matters. Here at Kalmar Municipality, we work together to continuously make Kalmar even better - for everyone who lives their lives here, runs a business, or visits our wonderful municipality. The Municipal Management Office is the administration of the Municipal Executive Board and Municipal Council. The office also serves as the administration for the Integration and Labor Market Committee as well as the Water and Environment Committee. We work with a holistic perspective, close to the political leadership, with the goal of best supporting and serving Kalmar Municipality's political organization, companies, administrations, and the general public. The Municipal Management Office consists of approximately 350 employees across eight different operational areas. The Municipal Management Office works across a broad spectrum of areas and the administration has several positions with specialist expertise. Additionally, the administration actively works with security issues, civil society organizations, and community engagement. We are an administration in constant development - all to make Kalmar just a little bit better. Welcome to us! 2 position(s). WORK TASKS In your role as a temporary municipal information officer, you will be Kalmar Municipality's face to the public, both via phone, email, and reception work. We work in a central position and provide support to our entire municipal organization. As a municipal information officer, you provide our customers with accurate and factual answers to their matters, while professionally keeping calls brief so that the next customer can quickly receive help. Your main tools as a municipal information officer are the telephone and computer, but you will also answer questions at the reception desk during reception work. The work involves handling the computer during ongoing phone calls, entering information, searching for information, etc. The Contact Center's hours of operation are Monday to Thursday 7:30 AM to 4:30 PM and Friday 7:30 AM to 4:00 PM. On holidays and public holidays the Contact Center is closed; we also close at 3:00 PM the day before a holiday. One of our goals is high availability, which means scheduling, sometimes with very short notice as appropriate for this employment type, within these time frames. QUALIFICATIONS We seek someone who is passionate about providing service in a simple yet correct way, you focus on the customer and provide good treatment. You have relevant education or work experience that the employer deems relevant for the position. You should thrive in an environment of constant development and change. As a person, you are service-oriented, quick to learn, have a positive attitude, are stress-resistant, responsive, dare to take responsibility, and have very good collaboration skills regardless of the task you perform. Municipal information work involves information management, which requires good proficiency working with computers and various systems as well as experience with social media. You must be able to use a computer while on the phone, be quick on the keyboard, and be experienced at searching for information online. You need to be clear and have excellent knowledge of Swedish, both spoken and written, as well as the ability to describe information in a simple way. The position also requires the ability to communicate in English; additional language skills are a plus. Employment Type: Fixed-term employment. Duration: Start: According to agreement. Working Hours: Daytime. Kalmar Municipality verifies identity and work authorization before hiring anyone. This means that as a job applicant with us you need to show valid identification. If applicable, you may also need to present your residence and work permit. As a permanent employee at Kalmar Municipality, you will be placed on the roster for your workplace and are expected to contribute your work during heightened alert status. Certain positions within Kalmar Municipality are classified for security purposes, which means a security clearance according to the Security Protection Act may be conducted before an employment decision. If you wish to apply for a job with us but have protected personal information, you should not apply via Visma Recruit. Contact the manager listed in the advertisement and they will help you with your application. At Kalmar Municipality, we apply individual and differentiated salary setting.