Municipal Guide Södertälje Municipality, Temporary Position

Södertälje kommun · Full-time

Nyköpingsvägen 26, Södertälje, Sweden

At the municipality's Contact Center, we work with varied tasks with a focus on always delivering high-quality service to all of the municipality's citizens. We answer general questions and also handle many of the cases that come into the municipality. The Contact Center serves as the gateway to the municipality for Södertälje's citizens. We are now looking for three new colleagues to strengthen our team. Are you the one we're looking for? Your Tasks As a Municipal Guide, no two days are alike. You receive citizens' questions and cases to the municipality via phone, reception, and email. The role of Municipal Guide serves as a service to citizens primarily, and at the same time provides relief for the municipality's various departments. In addition to answering questions, you also process, investigate, and administer a variety of cases. This can include, for example, mobility service investigations, administering civil wedding bookings, handling fault reports, and providing consumer advice, among other things. You and your colleagues work a rotating schedule where everyone takes turns handling the different tasks. Regular working hours are Mon-Fri 08:00-17:00. The position is a full-time temporary contract. You will be scheduled with fixed working hours. Who Are You? We are looking for someone who is passionate about providing really good service. It is very important that you are outgoing, professional, thorough, and solution-focused, and that you enjoy meeting people in different situations. During peak periods, many citizens contact the municipality at the same time, which creates high pressure in our operations. Therefore, we are looking for someone who is comfortable handling multiple different cases simultaneously and occasionally working at a fast pace. You therefore need to be comfortable with digital tools and thrive working in multiple systems in parallel. You often guide citizens through digital services, so it is an advantage if you are confident explaining technical steps in a pedagogical way. We see that as a person you have the ability to work both in a team and independently. We are looking for someone who has previously worked in similar roles and who enjoys being part of a large team where everyone helps each other and strives toward the same goal: to be good ambassadors for Södertälje Municipality and offer good service and support to citizens every day. Requirements: - Completed upper secondary education - Experience from a similar service profession (e.g., hotel, reception, retail, tourism) - Experience with administrative tasks - Experience of having worked in a team - Fluent command of Swedish and English, both spoken and written - Very good computer skills Meritorious: - Experience working in the public sector, particularly in a municipality - Academic education in political science, public law, international relations, social work or similar - Other relevant education (e.g., KY, YH) - Experience having worked as a Municipal Guide or equivalent - Experience having worked with telephone as the primary work tool - You speak additional languages (particularly Arabic, Syriac, Finnish) Personal Qualities: - Service-oriented - Solution-focused - Flexible - Thorough - Good collaboration skills We place great emphasis on your personal qualities. What We Offer You Each day approximately 6,000 people go to work at Södertälje Municipality. We have many different roles and want to offer you a meaningful job where you have the opportunity to contribute to society while experiencing joy. As an employee with us, you will have the opportunity to develop and make a real impact. As an employee of Södertälje Municipality, you are offered, among other things, secure employment terms, a generous wellness contribution, and the opportunity to exchange vacation day supplements for extra days off. Within certain operations, there is also the possibility of some flexibility regarding working hours and work arrangements. We offer a wide range of training and competency-enhancing initiatives for our employees. For more detailed information about our benefits, please visit our external website: https://www.sodertalje.se/formaner Welcome to Us! Other Information Selection and interviews may take place on an ongoing basis during the application period. Södertälje Municipality uses competency-based recruitment methods to prevent discrimination and promote diversity in the workplace. We have many positions where we conduct criminal record checks. A record excerpt (criminal and suspicion register) from the Police Authority may therefore need to be provided by the candidate before a hiring decision. Employment with us may involve placement in a security classification. A security vetting with criminal record check according to the Security Protection Act (2018:585) may therefore be conducted before a hiring decision. For some of our work tasks in security classification, Swedish citizenship is required.